Answers & Advice

Need help figuring out the HomeServe App? We've got detailed answers and helpful tips to common FAQs - so you can get the most out of our great home maintenance app.

Download on the App Store

Getting Started

Download the HomeServe App from the Apple App Store or the Google Play Store.

Most phones have auto-update for apps turned on, which is the default setting. If you don’t, make sure you revisit the App store and have the current version installed.

HomeServe App at the Apple Store

HomeServe App at the Google Play Store

If you have the current version, the button will state OPEN. If you have an outdated version, the button will state UPDATE.

Sign in to your HomeServe App account using your HomeServe ID. See the HomeServe ID section below for more information or visit our FAQ guide.

HomeServe ID

A HomeServe ID is a universal account that allows you easier access to your online account. When you see the HomeServe ID logo, just use the same sign in information (email and password) for both HomeServe.com and the HomeServe App – from any device.

Nothing! You can still use your existing sign in information (email and password) to access your online account at HomeServe.com or the HomeServe App.

Having a HomeServe ID gives you immediate access to your online account. You can view your plans, update your payment information, request service, change your communication preferences, opt in for paperless documents and more. By accessing your account online, you can accomplish many account services without having to call our customer support team.

When you open the App, please click on the “Create Account” button, located under the blue “Sign In” button. Enter your email address and password, then click the blue “Create Account” button. You will be sent a verification email to confirm your ownership of that email address. In the email you receive, click the blue “Verify My Account” button. Once your email is verified, close your email and re-open the App to continue to add your HomeServe plans.

If you forgot your password, or simply want to reset it, there are two ways you can do it:

On the Sign In screen, please click “Forgot password?” located above the blue “Sign In” button. You will be sent a Password Reset email. In the email, click the blue “Confirm password change” button. Enter your new password – make sure it meets the requirements – and save.

Tap on the person icon, located at the top right corner of the app to open your Account Profile. In the Settings section, tap on HomeServe ID settings. Then click the blue “Reset Password” button. You will be sent a Password Reset email. In the email, click the blue “Confirm password change” button. Enter your new password – make sure it meets the requirements – and save.

We launched HomeServe ID on December 14, 2021, along with some other system updates. If you have not signed in to your HomeServe online account since January 27, 2022, you will need to reset your password for security purposes.

Please make sure your new password meets the requirements:

• At least 8 characters

• At least 3 of the following:

◦ Lowercase letters (a-z)

◦ Uppercase letters (A-Z)

◦ Numbers (0-9)

◦ Special characters (ex. !@#$%^&*)

• Cannot contain part of username

• Cannot be the same as the last 10 passwords

If you have forgotten your password, or entered the wrong password 5 times, your HomeServe ID will be locked. A Blocked Access email will be sent to you. Click the “Unblock your account” link to reset your password. Please make sure your new password meets the requirements:

• At least 8 characters

• At least 3 of the following:

◦ Lowercase letters (a-z)

◦ Uppercase letters (A-Z)

◦ Numbers (0-9)

◦ Special characters (ex. !@#$%^&*)

• Cannot contain part of username

• Cannot be the same as the last 10 passwords

When you first create your HomeServe ID and access the app, you will be prompted to enable your Face Recognition / Fingerprint reader. If you declined enabling Face Recognition / Fingerprint reader when you first signed up, you can enable or disable it at any time. In the Account Profile menu, tap on HomeServe ID settings. Then slide the toggle next to Face Recognition / Fingerprint reader – green is enabled, gray is disabled. Please note, you must have Face Recognition / Fingerprint reader enabled for use on your mobile device for it to work in the App.

More questions? Visit our HomeServe ID information page.

My Account

• Sign in to your HomeServe App account using your HomeServe ID.

• Click View & Manage My Plans

• Your email will be populated for you. Simply enter your last name and zip code. Click Find My Plans.

• Your plans will be located and linked to your HomeServe ID. Each time you sign in, you will see them on the home screen.

• If your plans were not located, you will be prompted to search for them in a different way. Please enter your covered property address and at least one phone number. Click Find My Plans.

• Your plans will be located and linked to your HomeServe ID. Each time you sign in, you will see them on the home screen.

• If your plans are still not located, you will be prompted to search yet another way. Please enter your service agreement number (plan number) and zip code.

• Your plans will be located and linked to your HomeServe ID. Each time you sign in, you will see them on the home screen.

• If your plans were still not located, please reach out to customer support and we can help:

• Sign in to your HomeServe App account using your HomeServe ID.

• On the home screen or in your account setting (person icon), click on “Find plans for another property” and follow the steps detailed above.

Currently, this feature must be accessed through a link in the App that brings you to our website. You can add / edit your payment methods, make payments, view payment history & scheduled payments, change payment frequency, and more.

• Sign in to your HomeServe App account using your HomeServe ID.

• Click on Payments in the bottom navigation menu

• Select the feature you would like to use and follow the prompts.

• Please note: you will need to sign in again with your HomeServe ID as this feature is web-based.

For additional information, please visit the Payments info page.

Currently, this feature must be accessed through a link in the App that bring you to our website.

• Sign in to your HomeServe App account using your HomeServe ID.

• Click on Service in the bottom navigation menu

◦ Please note: you will need to sign in again with your HomeServe ID as this feature is web-based.

• If your plan is eligible for online claims, please tap on the plan you would like to start a claim for. You will need to answer a few questions, request your appointment date and time, and confirm your contact information.

• If your plan is not eligible for online claims yet, please call the phone number displayed on the plan tile to start your claim.

For additional information, please visit our Request Service info page.

Currently, this is not available in our app or online. Please call customer support at 1-855-336-2465.

Currently, this is not available in our app or online. Please call customer support at 1-855-336-2465.

Currently, this feature must be accessed through a link in the App that brings you to our website.

• Sign in to your HomeServe App account using your HomeServe ID.

• Click on Service in the bottom navigation menu

◦ Please note: you will need to sign in again with your HomeServe ID as this feature is web-based.

• You will see your available tune-up under your plan tile.

• Click on Make an Appointment

• Select your preferred date & time slot

• Click the Select this time button

• Review and confirm your contact information. Click Continue

• Review your appointment time and contact information. You can click Edit if you need to make a change. Click Confirm.

• Your appointment is confirmed, and you can add it to your calendar as a reminder.

Currently, this feature must be accessed through a link in the App that brings you to our website.

• Sign in to your HomeServe App account using your HomeServe ID.

• Click on Service in the bottom navigation menu

◦ Please note: you will need to sign in again with your HomeServe ID as this feature is web-based.

• Scroll down on mobile (or right on desktop) and click on the Service History link

• All upcoming and past appointments will be displayed.

◦ Past appointments: you can view the details of the service request

◦ Upcoming appointments: you can view, reschedule, or cancel as well as view details.

If you’ve decided to cancel, we are sorry to see you go. Currently, cancelling online is only available on our website.

• On HomeServe.com, please sign in to My Account with your HomeServe ID

• Locate the plan you would like to cancel and click on View Details

• Click on My Plan in the lower left corner of your plan details

• Select your reason for cancellation and click the Next button

• Click the Cancel My Plan button to confirm your cancellation

• Your request has been received and your cancellation request is being processed.

• You can close this window or return to My Account home screen.

• Note: the plan will remain visible in My Account while the cancellation request is being processed. You will see “Plan pending cancellation” noted in the Plan Details.

Currently, this feature must b accessed through a link in the App that brings you to our website.

• Sign in to your HomeServe App account using your HomeServe ID.

• Tap on View additional plans or the location icon or enter zip.

• Enter your zip code.

• View available plans in your area.

• Select the plan you would like to purchase and add to your cart.

• Proceed to checkout and you will have successfully added additional coverage to your property.

• Sign in to your HomeServe App account using your HomeServe ID.

• To update your mailing address, phone number and digital communication preferences, please sign in to the HomeServe App with your HomeServe ID.

• At the top, tap on the person icon for Account Profile.

• The tap on your property address.

• You can add your email address and update your information here.

• Sign in to your HomeServe App account using your HomeServe ID.

• To change how you receive your policy documents, please sign in to the HomeServe App with your HomeServe ID.

• At the top, tap on the person icon for Account Profile.

• The tap on your property address.

• Slide the button next to Enable Paperless.

◦ Note: please review and make sure your email address is correct above.

• You will now receive your documents by email.

Please reach out to customer support, they can help:

Other

• Sign in to your HomeServe App account using your HomeServe ID.

• Tap My Lists in the bottom navigation menu.

• Tap on +Add Item

• Tap on +Add Item Label Photo (at the top) or Enter Information Manually (at the bottom).

◦ +Add Item Label Photo – Choose an existing photo from your library or take a photo which clearly shows the manufacturer and model number of the item.

◦ Enter Information Manually – Type the manufacturer and model number in the fields as prompted. **Please note that we cannot identify items from a barcode scan, QR code, or from the serial number alone.

• Follow the steps on screen to complete adding the item.

• Please be aware that the item recognition is not intended to be instant in the App. We want to send back quality results, so it may take a bit of time before all your items are complete.

• Tap on the item or content that you want to delete.

• Scroll down and tap on the “Delete” button.

Once you add an item to the HomeServe App, our content team starts working to retrieve the supporting content and add it to your account. The “Processing” indicator is our way of letting you know that we’re working on it, and you’ll have it soon. When this indicator disappears, it means the content is there.

If the item still says “Processing” please be patient as we are still working on it. Nothing is broken.

Other questions? Please send us a note at support@homeserveapp.com

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HomeServe USA