It’s simple! Start your claim here: Sign In to your HomeServe ID and tell us what the issue is as well as your availability to schedule a contractor to come to your home.
If you experience trouble with our website or have additional questions, please contact our 24/7/365 emergency repair hotline at 1-855-336-2465. You'll speak with one of our trusted Repair Specialists as they help you through the claims process.
In most cases, once you file your claim, you can expect to hear from a service provider within 2-4 hours. For less urgent issues, you can expect to hear from a service provider by 12 noon on the next business day.
Visit HomeServe.com to sign up.
We are continually evolving our process and working toward having an online tracking system available. Click on “Service” in the dashboard (top right of the page) to get access to your service history.
In the interim, if you need additional details on the status of your service, please contact one of our trusted Repair Specialists at 1-855-336-2465 and they can provide you with updates throughout the claims process.
You can report a claim online 24/7, 365 days a year (including holidays) at HomeServe.com. You can also access the emergency repair hotline 24/7/365 by calling 1-855-336-2465 toll-free. A local, licensed, and insured technician will be dispatched to make the covered repair or replacement. HomeServe pays the technician directly.
Simply visit HomeServe.com. Click on “Service” in the dashboard (top right of the page). This will bring you to your Service History, where you can select either the “Cancel” or “Reschedule” button on the list of jobs. Or choose “Service Details” to cancel or reschedule from there.
Cancellations must be made prior to 24 hours in advance of the appointment. You can also call a Repair Specialist at 1-855-336-2465.