Got some FAQs? We've got answers.

  • How do I make a claim or book an appointment?

    It’s simple! Start your claim here: Sign In to your HomeServe ID and tell us what the issue is as well as your availability to schedule a contractor to come to your home.

    If you experience trouble with our website or have additional questions, please contact our 24/7/365 emergency repair hotline at 1-855-336-2465. You'll speak with one of our trusted Repair Specialists as they help you through the claims process.

    In most cases, once you file your claim, you can expect to hear from a service provider within 2-4 hours. For less urgent issues, you can expect to hear from a service provider by 12 noon on the next business day.

    How do I set up my HomeServe ID account to access My Account?

    Visit to sign up.

    How do I learn about the status of my service request and contact a technician?

    We are continually evolving our process and working toward having an online tracking system available. Click on “Service” in the dashboard (top right of the page) to get access to your service history.

    In the interim, if you need additional details on the status of your service, please contact one of our trusted Repair Specialists at 1-855-336-2465 and they can provide you with updates throughout the claims process.

    What happens if I need an emergency repair?

    You can report a claim online 24/7, 365 days a year (including holidays) at You can also access the emergency repair hotline 24/7/365 by calling 1-855-336-2465 toll-free. A local, licensed, and insured technician will be dispatched to make the covered repair or replacement. HomeServe pays the technician directly.

    How do I change or cancel my appointment?

    Simply visit Click on “Service” in the dashboard (top right of the page). This will bring you to your Service History, where you can select either the “Cancel” or “Reschedule” button on the list of jobs. Or choose “Service Details” to cancel or reschedule from there.

    Cancellations must be made prior to 24 hours in advance of the appointment. You can also call a Repair Specialist at 1-855-336-2465.

  • How long will my claim take?

    The length of your claim depends on several factors, including:

    1. The type of repair needed
    2. The availability of contractors
    3. Your availability
  • Who will come to my home to make the repair?

    Customers who file a claim can breathe a sigh of relief. We will send a trusted, local, licensed, and insured technician to carry out your repair in a professional manner.

    At HomeServe, we have an extensive network of contractors who are local, licensed, and insured. We employ over 2,300 contractors nationwide to provide excellent service to our customers. These trusted contractors have completed 2.2 million jobs in the last three years and 939,000 jobs in just the last 12 months. They are here to ensure you have the best customer experience.

  • What if the problem was not solved with the first repair visit?

    At HomeServe, we put the customer at the heart of everything we do. So we want you to be happy. Please call us at 1-855-336-2465 toll-free and we will send the contractor back out to help.

  • Do you guarantee the repair?

    Permanent repairs are guaranteed for one year.

  • Is there a limit to the number of repairs during my contract term?

    Depending on your plan, there may be some coverage limitations and exclusions, such as dollar amount caps, that may apply. Please review your Terms & Conditions for a specific list of coverage limitations and exclusions.

  • If I file a claim, does my plan cost go up?

    No. Your plan price and benefit amount are set upon enrollment.

  • Do I have to pay any additional fees when making a claim?

    Typically no, but it depends on your annual claim benefit amount as noted in your plan Terms & Conditions. To find your Terms & Conditions, please Sign In HomeServe ID and click “View Details” on the corresponding plan. You can also request these documents be emailed to your account on file.

  • Will I have any out-of-pocket expenses?

    Depending on the situation, you may be responsible for repair or service costs that aren’t covered by your plan. For full coverage details, including limitations and exclusions, please view your Terms & Conditions.

  • What if I have an appliance or system that can’t be fixed?

    If a failed covered appliance or system cannot be repaired or is found to be “beyond repair” by the technician, we can discuss options for you based upon your plan coverage.

  • Why was my claim denied (or partially denied)?

    A claim may be denied because the issue wasn't covered under your plan Terms & Conditions. Please refer to your Terms & Conditions documentation.

  • How do I dispute a denial?

    Contact a Repair Specialist at 1-855-336-2465 and they can discuss this with you.

  • Did we miss your question?

    We have more answers, so let’s talk. Speak directly to one of our Repair Specialists at 1-855-336-2465.

HomeServe USA