Exterior Water Service Line Coverage
$7.95/mo
$23.85/qtr
$95.40/yr
Tom Rusin
Chief Executive Officer
Tom Rusin was re-appointed to lead the North American business in August 2020 in addition to serving as Global CEO of HomeServe’s Membership business since April 2018. He relinquished this global role in March 2021 to focus full time on the North American business which is now the largest division in HomeServe globally with oversight of both Membership and HVAC business segments. Tom also serves as an Executive Director on the HomeServe PLC Board. Tom joined HomeServe USA as CEO July 2011.
Prior to joining HomeServe, Tom served as the President and Chief Executive Officer of Affinion Group North America, from June 2007 to June 2010, after holding various positions there since 1999. Tom has over 25 years' experience managing branded consumer engagement and loyalty programs.
Hilary Glassman
General Counsel
Hilary Glassman was appointed General Counsel of HomeServe USA in March 2013. Hilary has responsibility for all legal and compliance matters affecting the company. Prior to joining HomeServe, Hilary served as the Senior Vice President, General Counsel and Corporate Secretary of Citadel Broadcasting Company, a publicly traded radio broadcasting company. Prior to Citadel, Hilary was Senior Vice President, General Counsel and Corporate Secretary of Frontier Communications Corporation, a publicly traded communications company. Hilary began her career at Weil, Gotshal & Manges (an international law firm) and has over 25 years of legal experience representing companies in most aspects of the law, including marketing reviews, employment, mergers and acquisitions, financing and public company compliance issues. Hilary also has significant experience in corporate governance matters.
Hilary holds a Bachelor of Science degree in Accounting from The Stern School of Business Undergraduate College at New York University and a Juris Doctorate from New York University School of Law.
Rich Gannon
Chief Financial Officer
Rich Gannon is the Chief Financial Officer of HomeServe USA and joined the organization in August 2015. He is responsible for the finance function and oversees Accounting, M&A, Financial Planning & Analysis, Sourcing, Tax and Financial Systems operations. Rich brings an extensive record of professional accomplishments and a unique blend of experience, having successfully led both the Operations and Finance divisions for well-known and dynamic organizations. Most recently Rich was the Chief Operating Officer for Consumer Reports and for the ten years prior to that, served as their Chief Financial Officer. Before joining Consumer Reports in 2003, Rich was a senior executive with Gartner Inc. where he held senior executive positions as their Chief Operating Officer for Research & Advisory Services, North America Chief Financial Officer and Corporate Controller.
Rich is a CPA and honed his accounting and reporting skills at PriceWaterhouseCoopers. Rich graduated from the University of Connecticut.
Andy Yost
Chief Marketing Officer
Andy Yost joined HomeServe USA in August 2022 as Chief Marketing Officer. He has responsibility for and guides HomeServe’s multi-channel marketing strategy and execution.
Andy brings nearly 30 years of marketing leadership and experience in both start-ups and industry-leading corporations such as Gannett, Viacom, Dow Jones, Columbia House and American Express. Most recently he was Chief Marketing Officer at Kinsa, a health tech startup, leading B2B/B2C marketing. Andy has a Bachelor of Business Administration from Bucknell University and Masters of Business Administration from Columbia University.
Mike Backus
Chief Growth Officer
Michael Backus was appointed Chief Growth Officer in September 2022, leading the teams that build and sustain relationships with municipalities and utilities in the water and energy sectors throughout North America. His duties also include corporate communications, new product development, and expanding our presence into new markets and territories. Mike has had increasing responsibilities since joining HomeServe in April 2007 as call center manager and ultimately vice president over all call center operations. He transitioned in 2013 to leading the account management team before also taking on business development as Chief Sales Officer in 2016.
Prior to HomeServe, Mike has held management roles in leading call center, account management, and sales teams in a variety of industries for companies such as MBNA, TeleTech, and HSBC. Mike has a Bachelor’s of Arts degree in Economics from Rutgers University.
Rob Judson
Chief Operating Officer
Rob is responsible for the strategic direction of technology and automation to deliver a best in class experience for our customers, partners and employees across the global Membership business. In North America, Rob is also responsible for delivering a best in class end to end customer experience across the business, with responsibility for contact center operations, network contractor operations and the customer experience team.
Rob has over 15 years of experience in the home services industry having started his career in HomeServe’s UK business as a front line contact center employee, before progressing through the ranks and leading all UK Outsourced operations. In 2011 Rob joined the NA team and continued to progress throughout the organization in various operational leadership roles with oversight of customer service, sales and claims contact center operations, new operational technologies and supporting functions such as workforce management, quality assurance, customer advocacy and contact center training.
Fred Rodriguez
Chief Information Officer
Fred Rodriguez was appointed Chief Information and Transformation Officer of HomeServe North America in July 2021 with the primary responsibility of leading our Information Technology, Project Management Office, Business Operations and Business Continuity functions. Prior to assuming this role, Fred served in a number of roles including Chief Operating Officer, Chief Information Officer, Chief Transformation Officer and Executive Vice President, Business Operations since joining the company in May 2015.
Fred brings over 25 years of experience in Operations, Information Technology, and Payment Processing. Prior to HomeServe Fred was EVP, Operations at Affinion Group where he led the Operations team focused on analyzing existing operations, building and implementing new strategies, processes, and technologies that improved productivity, customer satisfaction and efficiency. Fred has also volunteered over 20 years for a non-profit organization focused on educating payment professionals. As a current Eagle Board Member, he works closely with the merchant board members, card associations, and key payment vendors to shape the educational content for those merchants that attend the annual forum.
Deb Dulsky
Managing Director, HVAC
Deb Dulsky is the Global Managing Director of HVAC, with overall responsibility for this business line in North America, the U.K., France and Spain. Additionally, Deb has direct responsibility for the North American HVAC business. Previously, she spent nearly 8 years in various roles within the HomeServe North American leadership team. She has 20 years of experience in M&A, marketing, client services, operations, IT, product development and general management from a combination of corporate and independent consulting assignments in the US and abroad.
Prior to joining HomeServe, Deb led the Marketing Solutions division in the Americas of Williams Lea, a $2 billion business process outsourcing unit of Deutsche Post DHL AG. She was also the Senior Vice President of Business Development and Client Solutions for Affinion Group, a $1.4 billion dollar international marketing company. Deb previously sat on the board of The Ambassadors Group (NASDAQ: EPAX), a socially conscious student educational and travel firm.
Cherie Sheridan
Chief Human Resources Officer
Cherie Sheridan was appointed Chief Human Resources Officer of HomeServe USA in January 2020. Cherie oversees all facets of Human Resources including talent acquisition, talent development, total rewards, business partnering, and culture & engagement. Prior to joining HomeServe, Cherie was Vice President Human Resources at Heineken USA where led business partners in the execution of the people strategy and partnered with the Executive Leadership team to tailor business unit people plans to deliver business outcomes. Prior to this, Cherie was with Diageo for 10 years and progressed to lead many facets of Human Resources including global talent pipeline development; talent acquisition; leadership development; diversity and inclusion and organizational effectiveness.
Cherie brings more than 20 years focused on Talent & Leadership development spanning multiple sectors including consumer packaged goods, consulting and academia. She is a passionate, growth-minded Human Resources leader deeply grounded in talent management and development; organizational effectiveness and leadership coaching. Direct and good humored, Cherie is known for giving it to you straight and enabling the conditions for people and businesses to thrive.
Mike Van Horne
Vice President and General Manager Canada
Mike Van Horne serves as Vice President and General Manager, leading business development, partner relations, contractor management and marketing efforts for the Canadian business. He also leads sales and operations for the US Real Estate business. Mike was born in Canada and current resides in the Greater Toronto Area.
Mike has been with HomeServe since November 2020. Prior to that Mike held management roles in consumer goods, pharmaceutical, restaurant and home service companies including Procter & Gamble, Yum Restaurants and Enercare. He has a Bachelor of Science degree in Mathematics from Wilfrid Laurier University.