About HomeServe

HomeServe USA is an independent provider of home repair service solutions. For over a decade, we have helped homeowners protect against the expense and inconvenience of water, sewer, electrical, heating, and cooling home emergencies by managing affordable coverage, and offering a quality service.

HomeServe serves more than 4 million homeowners in the U.S. and Canada, and has an A+ rating with the Better Business Bureau. HomeServe dedicates itself to being a customer-focused company providing best-in-class emergency repair services through leading utility partners, municipalities and directly to consumers.

These affordable plans provide repair service in an emergency through our 24/7 repair hotline by local, licensed, and insured technicians and come with a one-year guarantee* on all covered repairs.

Many homeowners are unaware of what their responsibilities are regarding the maintenance and repair of their water and sewer laterals. For example, many homeowners assume their local utility covers the water pipe that runs from the street to their home.

Typically, this is not the case. If a service line breaks the homeowner is responsible for the repairs, which could range from $3,000 to $10,000 or more.

According to a 2018 CNN Money article, only 39% of Americans say they would be able to pay for a $1,000 unplanned expense - such as unexpected home repair.

*Surge plans have 90 day guarantee.

In the 15 years we’ve been serving customers in the US and Canada, our vision, mission and values have remained intact. We remain committed to our customers, and strive to provide complete satisfaction.

To be the first place people turn to for home emergencies and repairs.

To free our customers from the worry and inconvenience of home emergency repairs.

To be the first place people turn to for home repairs.

HomeServe was founded in the United Kingdom in 1993 by our Global Chief Executive, Richard Harpin.

The home emergency business grew quickly; within 10 years, Doméo was launched in France, Reparalia was launched in Spain and HomeServe USA was launched in North America.

As the global need for home emergency repair solutions continues to grow, our operations continue to expand into new countries.