Who We Are

At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving nearly 5 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada.

Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services.

How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,100 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,500 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.

5 Reasons To Choose HomeServe

  • Providing home repairs in North America since 2003
  • Serving almost 5 million homeowners with more than 8.7 million repair plans in North America
  • Delivering 4.8 star (out of 5) of post repair customer satisfaction*
  • Partnering with more than 1,100 municipalities and utilities in the U.S. and Canada to help them exceed their customer expectations
  • Leveraging the latest technology to continuously improve the customer experience

* Data based on customers surveyed after receiving service between January 1, 2022 and June 30, 2022

What We Offer

Residential Infrastructure Repair Plans

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HomeServe’s core customers are homeowners who enroll in various service plans designed to help protect them from the high cost and hassle of covered emergency repairs. These optional plans cover parts and labor to repair critical household infrastructure including plumbing, electrical, gas, heating, cooling, and water heating systems.

These affordable plans provide repair service in an emergency arranged through our 24/7 repair hotline. Repair service is provided by local, licensed, and insured contractors. Covered repairs come with a one-year guarantee.**

**Surge and tech protection plans have 90-day guarantee.

HVAC Maintenance, Repair and Installation

HomeServe is more than just a repair service plan company. We are also a large contractor with a growing national presence. We provide maintenance, repair, and installation services across the HVAC (heating & cooling), plumbing and electrical trades. We operate under 20 well-known and reputable brands in 10 markets located in 12 states within the Northeast, Mid-Atlantic, Midwest, Southeast and Southwest regions. These businesses employ 1,200 people, including 800 technicians, who help deliver a 5-star repair experience to local homeowners and customers in certain areas who have plans from HomeServe. These services also offer homeowners the chance to transition to a more energy efficient home (since heating and cooling equipment make up more than half of the home energy consumption.)

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Next Generation Solutions

  • next generation solution

    HVAC Subscription

    The HomeServe Advantage Program* is an innovative solution for home heating and cooling. It combines ongoing energy efficiency and cost savings with easy service and support by offering homeowners a no-money down subscription to an HVAC system. One monthly payment includes installation of high-efficiency equipment, state-of-the-art smart thermostat to maintain home comfort, maintenance, which includes ongoing filter replacements, and covered repairs. The HomeServe Advantage Program gives homeowners a stress-free way to upgrade their homes’ heating and air conditioning system for peak comfort, efficiency, and annual savings.

    *“Advantage Program" used with permission by Service Experts LLC

  • next generation solution

    Consumer Electronics Protection

    HomeServe also offers consumers affordable tech protection plans that cover multiple electronic devices including mobile phones, tablets, desktop/laptop computers, and flat-screen TVs. These devices are essential for staying connected to family, friends, work, education, entertainment and more, so when they malfunction or are damaged, it can be a major disrupter of daily life. That’s why HomeServe launched Tech Protection, a multi-device protection plan that includes mobile phone coverage through HomeServe utility partners. Tech Protection from HomeServe makes it easy – covering any 3 eligible devices through a simple digital claims process and walk-in, mail-in or in-home repair options.

  • next generation solution

    Electric Vehicle Charging

    A comprehensive solution for homeowners who want the convenience of charging their electric vehicle at home. Available through select electric utility partners, HomeServe uncomplicates the EV charger installation experience and brings an easy install solution for customers. The EV Charger Convenience Package includes a home readiness assessment, EV charger installation by qualified electrician, equipment protection plan and guidance on related utility offers for incentives or special time-of-use rates.

next generation solution

HVAC Subscription

The HomeServe Advantage Program* is an innovative solution for home heating and cooling. It combines ongoing energy efficiency and cost savings with easy service and support by offering homeowners a no-money down subscription to an HVAC system. One monthly payment includes installation of high-efficiency equipment, state-of-the-art smart thermostat to maintain home comfort, maintenance, which includes ongoing filter replacements, and covered repairs. The HomeServe Advantage Program* gives homeowners a stress-free way to upgrade their homes’ heating and air conditioning system for peak comfort, efficiency, and annual savings.

*“Advantage Program" used with permission by Service Experts LLC

next generation solution

Consumer Electronics Protection

HomeServe also offers consumers affordable tech protection plans that cover multiple electronic devices including mobile phones, tablets, desktop/laptop computers, and flat-screen TVs. These devices are essential for staying connected to family, friends, work, education, entertainment and more, so when they malfunction or are damaged, it can be a major disrupter of daily life. That’s why HomeServe launched Tech Protection, a multi-device protection plan that includes mobile phone coverage through HomeServe utility partners. Tech Protection from HomeServe makes it easy – covering any 3 eligible devices through a simple digital claims process and walk-in, mail-in or in-home repair options.

next generation solution

Electric Vehicle Charging

A comprehensive solution for homeowners who want the convenience of charging their electric vehicle at home. Available through select electric utility partners, HomeServe uncomplicates the EV charger installation experience and brings an easy install solution for customers. The EV Charger Convenience Package includes a home readiness assessment, EV charger installation by qualified electrician, equipment protection plan and guidance on related utility offers for incentives or special time-of-use rates.

Customer Promise

  • Before a customer joins, we will make it clear what they're buying and what it will do for them.

  • When a customer joins, we will tell them how much they’re paying, what that buys for them, and how to make a claim.

  • When a customer becomes a member, we will make life easy for them.

  • When a customer makes a claim, we will solve their problem quickly and easily— their emergency is our emergency.

  • If a customer is not happy, we will listen, apologize, and make things right wherever we can, as soon as we can.

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Our satisfied customers say:

Our History and Journey

HomeServe was founded in the United Kingdom in 1993 by our Global Chief Executive, Richard Harpin.

The home emergency business grew quickly; within 10 years, Doméo was launched in France, Reparalia was launched in Spain and HomeServe USA was launched in North America.

As the global need for home emergency repair solutions continues to grow, our operations continue to expand into new countries.

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Corporate Social Responsibility

At HomeServe USA, corporate and social responsibility is a core component of our culture upon which we have a rich history of giving back to the communities in which we live and work.

Supplementing our corporate efforts we constantly look for ways to support our communities and encourage our employees across North America to contribute in any way they can.

Read more

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Global Locations

  • North America

    HomeServe USA
    601 Merritt 7
    6th Floor
    Norwalk,
    CT 06851,
    USA

    7134 Lee Hwy
    Chattanooga,
    TN 37421,
    USA

    Service Line Warranties of America
    4000 Town Center Boulevard,
    Suite 400
    Canonsburg, PA 15317
    Tel: 866-922-9006

    Service Line Warranties of Canada
    150 King Street,
    Suite 200
    Toronto, ON M5H 1J9
    Tel: 866-922-9004

  • United Kingdom

    HomeServe PLC and Membership
    Cable Drive
    Walsall WS2 7BN
    Tel: +44 (0) 1922 659700
    www.homeserve.com

    HomeServe Claims Management
    Fulwood Park
    Fulwood
    Preston
    PR2 9NZ
    Tel: +44 (0) 1772 758758

    HomeServe Plumbing and Drainage
    Unit 20
    Cherwell Business Village
    Southam Road, Banbury
    Oxfordshire OX16 2SP
    Tel: +44 (0) 1295 755535

  • Continental Europe

    France
    Homeserve 20 Rue
    Edouard Rochet 69008
    Lyon
    www.homeserve.fr

    Spain
    Reparalia
    Camino del Cerro de los Gamos 1 – Edif.6
    Parque Empresarial Cerro de los Gamos
    28224 Pozuelo de Alarcon
    Madrid
    www.homeserve.es

HomeServe USA