Popular FAQs

• How do I create a HomeServe ID?

  On HomeServe.com, please click Sign In located at the top menu bar or click here. Then click on the “Sign Up” link, located under the blue Continue button. Enter your email address and password, then click the blue Continue button. You will be sent a verification email to confirm your ownership of the email address. In the email, click the blue “Verify My Account” button. Once your email is verified, you can continue to add your HomeServe plans to your HomeServe ID.

• What if I already have a HomeServe account (web or app)? What changes?

  You can still use your existing email to access your online account (HomeServe.com) or the HomeServe App. You may need to reset your password if you have not signed in since January 27, 2022 when we made some security updates.

• How do I reset my HomeServe ID password?

  If you forgot your password, or simply want to reset it, there are two ways you can do this:

  • On the Sign In screen, please click “Forgot password?” located above the blue Continue button. You will be sent a Password Reset email. In the email, click the blue “Confirm password change” button. Enter your new password – make sure it meets the requirements – and save.
  • In Account Settings, please click “Reset password.” You will be sent a Password Reset email. In the email, click the blue “Confirm password change” button. Enter your new password – make sure it meets the requirements – and save.

• Why won't it accept my password?

  Please make sure your new password meets the requirements:

  • At least 8 characters
  • At least 3 of the following:

  • Lowercase letters (a-z)
  • Uppercase letters (A-Z)
  • Numbers (0-9)
  • Special characters (ex. !@#$%^&*)

  • Cannot contain part of username
  • Cannot be the same as the last 10 passwords

• How do I unlock my HomeServe ID?

  If you have forgotten your password, or entered the wrong password 5 times, your HomeServe ID will be locked. A Blocked Access email will be sent to you. Click the “Unblock your account” link to reset your password. Please make sure your new password meets the requirements:

  • At least 8 characters
  • At least 3 of the following:

  • Lowercase letters (a-z)
  • Uppercase letters (A-Z)
  • Numbers (0-9)
  • Special characters (ex. !@#$%^&*)

  • Cannot contain part of username
  • Cannot be the same as the last 10 passwords