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Find Your Coverage from HomeServe

Find Your Coverage from HomeServe

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4.6/5 stars on Google

"Very timely service very professional and good service. The best!"
– Arnetta and Gary, Grandview, MO
"Easy to get an appointment and fixed the issue in 1 visit."
- Dennes, Queens Village, NY
"The response was quick and the plumber was able to come out quickly. Couldn't ask for better service."
- Shelly, Cleveland, OH
"The technicians were very thorough and competent; careful in bringing in and removing the equipment. They reamed the drain twice just to ensure it ran well. I am very satisfied with their work ethics. I would highly recommend the company."
- David, Norwalk, IA
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With affordable coverage from HomeServe, you:

  • Save Money

    We foot the bill on covered repairs up to the benefit amount.

  • Save time

    With access to a 24/7 hotline to schedule a repair, you don’t have to search for trusted repair help.

  • Stress Less

    Knowing your work is in professional hands and comes with a one-year repair guarantee.*

  • Manage More

    HomeServe ID puts your account in your hands, anytime, anywhere.

*Tech Protection and Surge Plan repairs are guaranteed for 90 days.

City of Memphis has partnered with HomeServe,* an independent company, to provide their customers affordable emergency repair plans that help protect against costly and inconvenient covered repairs to systems through their homes and properties. City of Memphis and HomeServe entered into an agreement to introduce these plans to City of Memphis' customers.

There is a lot to learn with this test Lightbox Description.
Interior Plumbing & Drainage System
Key Plan Details

This illustration shows repairs that are performed on these lines and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

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Interior Plumbing & Drainage System

SAVE $6.25/mo. for your first year
$ 6.24 PER MONTH
$ 12.49 PER MONTH
Important Coverage Information

Covered Systems

  • Interior Plumbing
  • Interior Drainage Lines

Annual Benefits

  • $7,000 maximum benefit amount
  • 2 calls / $3,500 per call
  • Service Call Fee: $0
  • 30-day review period
  • One-year guarantee on all covered repairs

Covered Repairs

  • Repair/replace burst interior water pipe
  • Leaking supply pipe to hot water heater
  • Unblocking an overflowing toilet or sink due to clogged drains
  • Leaking wax seal
  • Blocked drain

Eligibility

  • Eligible

    You must own the residential single structure or a unit within a structure

    If you own a multi-family home or multiple housing units, provide the mailing address for each service agreement

  • Not Eligible

    If your home is a recreational vehicle, intended to be moved, or used for commercial purposes

    You know of any current problems with your lines at enrollment

    Your line(s) was not installed per code

    Your entire line(s) is shared with a 3rd party or covered by an association

  • Exclusions

    Non-conforming drain lines; appliances, fittings, fixtures, hose bibbs, vent stacks, pressure reducing valves, backflow prevention devices, fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems, pumps, or grinders; frozen pipes; and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. If costs on covered repairs exceed the benefit limit, you pay the difference. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.

$ 6.24 /mo.
SAVE $6.25/mo.
$12.49/mo. for your first year

Covered Systems:

  • Interior Plumbing
  • Interior Drainage Lines

Annual Benefit Amount:

  • $7,000 maximum benefit amount

Annual Service Calls:

  • 2 calls / $3,500 per call
  • Service Call Fee: $0
  • 30-day review period
  • One-year guarantee on all covered repairs
Important Coverage Information
Enhanced Exterior Water Line
Key Plan Details

As a homeowner, you may be responsible for the water service line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows repairs that are performed on this line and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

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Enhanced Exterior Water Line

SAVE $3.00/mo. for your first year
$ 2.99 PER MONTH
$ 5.99 PER MONTH
Important Coverage Information

Covered Systems

  • Exterior Water Service Line
  • Pavement/Yard/Landscape Restoration

Annual Benefits

  • Unlimited benefit amount
  • Exterior Water Service Line: Multiple service calls / Unlimited per call
  • Pavement/Yard/Landscape Restoration: Multiple service calls / $1,000 per call
  • Service Call Fee: $0
  • 30-day review period
  • One-year guarantee on all covered repairs

Covered Repairs

  • Excavation to expose pipe
  • Pipe replacement or repair
  • Repair or replacement of seals and joints
  • Unblocking
  • Fitting external valves
  • Fusing
  • Locating the leak
  • Welding
  • Pipe cutting

Eligibility

  • Eligible

    You must own the residential single structure and the land it’s on

  • Not Eligible

    If your home is a recreational vehicle, intended to be moved, or used for commercial purposes

    You know of any current problems with your line at enrollment

    Your line was not installed per code

    Your entire line is shared with a 3rd party or covered by an association

  • Exclusions

    Frozen lines, any tanks or appliances, lines that have failed a proactive inspection or test when no operational failure has occurred, branch lines, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.

$ 2.99 /mo.
SAVE $3.00/mo.
$5.99/mo. for your first year

Covered Systems:

  • Exterior Water Service Line
  • Pavement/Yard/Landscape Restoration

Annual Benefit Amount:

  • Unlimited benefit amount
  • Exterior Water Service Line: Unlimited
  • Pavement/Yard/Landscape Restoration: $1,000 per covered repair

Annual Service Calls:

  • Exterior Water Service Line: Multiple service calls / Unlimited per call
  • Pavement/Yard/Landscape Restoration: Multiple service calls / $1,000 per call
  • Service Call Fee: $0
  • 30-day review period
  • One-year guarantee on all covered repairs
Important Coverage Information
Enhanced Exterior Sewer/Septic Line Plus
Key Plan Details

As a homeowner, you may be responsible for the sewer/septic line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows the repairs that are performed on this line and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

Read More

Enhanced Exterior Sewer/Septic Line Plus

SAVE $4.75/mo. for your first year
$ 4.74 PER MONTH
$ 9.49 PER MONTH
Important Coverage Information

Covered Systems

  • Exterior Sewer/Septic Line
  • Pavement/Yard/Landscape Restoration
  • Drain Cleaning
  • Grinder Pump

Annual Benefits

  • Unlimited benefit amount
  • Exterior Sewer/Septic Line: Multiple service calls / Unlimited per call
  • Pavement/Yard/Landscape Restoration: Multiple service calls / $1,000 per call
  • Service Call Fee: $0
  • 30-day review period
  • One-year guarantee on all covered repairs

Covered Repairs

  • Locating the blockage or collapse
  • Unblocking
  • Excavation to expose pipe
  • Fitting external valves
  • Pipe replacement or repair
  • Fusing
  • Repair or replacement of seals and joints
  • Welding
  • Pipe cutting

Eligibility

  • Eligible

    You must own the residential single structure and the land it’s on

  • Not Eligible

    If your home is a recreational vehicle, intended to be moved, or used for commercial purposes

    You know of any current problems with your line at enrollment

    Your line was not installed per code

    Your entire line is shared with a 3rd party or covered by an association; your line previously had roots removed, failed a system test without resolution or does not have an easily accessible cleanout

  • Exclusions

    Non-conforming drain lines, septic/collection tanks, leaching fields, lines that branch off and do not connect back to the primary system, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.

$ 4.74 /mo.
SAVE $4.75/mo.
$9.49/mo. for your first year

Covered Systems:

  • Exterior Sewer/Septic Line
  • Pavement/Yard/Landscape Restoration
  • Drain Cleaning
  • Grinder Pump

Annual Benefit Amount:

  • Unlimited benefit amount
  • Exterior Sewer/Septic Line: Unlimited
  • Pavement/Yard/Landscape Restoration: $1,000 per covered repair

Annual Service Calls:

  • Exterior Sewer/Septic Line: Multiple service calls / Unlimited per call
  • Pavement/Yard/Landscape Restoration: Multiple service calls / $1,000 per call
  • Service Call Fee: $0
  • 30-day review period
  • One-year guarantee on all covered repairs
Important Coverage Information

*HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from the City of Memphis and offers this optional service plan as an authorized representative of the service contract provider as stated under each specific plan offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from the City of Memphis. HomeServe is responsible for the services offered under these protection plans. The City of Memphis and HomeServe have entered into a commercial agreement to introduce these plans to the City of Memphis customers. 

‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.