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Due to the heavy rainfall, many people are having issues with overflowing drains. If you'd like to make a claim on overflowing drains, please first check that this isn't due to your local drains being at capacity. We recommend waiting 24 hours after the rainfall has stopped and if the problem remains then please claim online.
Boiler replacement promise
If we can't repair your boiler, we'll replace it. If it's under 7 years old, we'll even install it for free.
New boiler installations
We can help you find the right new boiler for your home and install it at a time to suit you. Exclusive discounts available to HomeServe customers on a range of makes and models. T&Cs apply.
Not covered but need a repair?
Call or book online 24 hours a day. Fixed price repairs from trusted and certified engineers. 12 month guarantee on most repairs.
Already a customer?
Log in to manage your products online with My HomeServe.
- Make a claim
- Book your boiler service
- Book your boiler health check
- Track your appointments
- Moved home?
- Update your details
- View your products
Phone us
If using a text phone please dial 18001 0330 0247 002*.
For general enquiries lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday. Emergency hotline open 24 hours a day, 7 days a week.
* Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles.
How can we help you today?
Manage your products online anytime, wherever you are.
- Make a claim online for a range of problems
- Check the status of your engineer appointment
- Book your boiler health check or service
Register and Log in
The HomeServe app is a simple way to manage your policy, get help, or make a claim whenever and wherever you are.
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As a valued HomeServe customer, you will receive up to £500 off a wide range of boilers. T&Cs apply.
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