CenterPoint Energy

Frequently Asked Questions

  • What quality of repair can I expect?

    Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.

  • When can I make a service call?

    Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year.

  • Who is HomeServe?

    HomeServe is an independent provider of home repair service solutions. For over a decade, plans from HomeServe have protected homeowners against the expense and inconvenience of water, sewer, electrical, heating, cooling and other home emergencies by providing affordable coverage, and a quality service. HomeServe - a Better Business Bureau Accredited Business - serves over four million homeowners in the U.S. and Canada, and dedicates itself to being a customer-focused company offering best-in-class emergency repair plans through leading utility partners and directly to consumers.

HomeServe USA