About City of Baltimore and HomeServe
Frequently Asked Questions
Step 1: After your coverage start date, if you should suffer a home repair emergency that is covered by your plan, call HomeServe toll-free at 1-855-807-6631 and one of our customer service specialists will get you started on your claim.
Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, to say you are satisfied and we pay the technician directly for you up to the annual benefit amount.