About City of Baltimore and HomeServe
City of Baltimore has partnered with HomeServe to offer you coverage plans that can protect you from the expense and inconvenience of interior and exterior home plumbing repairs.
Repair Plans
HomeServe USA Repair Management Corp. (HomeServe) is an independent company separate from City of Baltimore and offers this optional service as an authorized representative for AMT Warranty Corp., the contract issuer. Participation in this service plan will not affect the price, availability or terms of service from City of Baltimore.
Frequently Asked Questions
Who is HomeServe?
HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.
Why did City of Baltimore select HomeServe?
City of Baltimore has selected with HomeServe to offer their customers affordable emergency repair plans that provide protection against costly and inconvenient repairs to systems through their homes and properties.
If I'm a City of Baltimore customer, will HomeServe charges show up on my bill?
No. Customers who sign up for these plans will be billed directly by HomeServe.
Does my homeowners insurance or local utility cover repairs to the systems in my home?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies do not cover repair or replacement of this line. If you find you have similar coverage, you can contact HomeServe to cancel.
After I purchase a plan, when does my coverage begin?
Your plan starts 30 days after your order is processed. During this review period you will receive the full Terms and Conditions to help you decide if coverage is right for you. You can make a service call immediately after your plan starts.
I need a repair. What should I do?
Step 1: After your coverage start date, if you should suffer a home repair emergency that is covered by your plan, call HomeServe toll-free at 1-855-807-6631 and one of our customer service specialists will get you started on your claim.
Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, to say you are satisfied and we pay the technician directly for you up to the annual benefit amount.
Who will come to my home to make the repair?
Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.
How do I cancel my plan?
You can let us know any time before your plan start date that you no longer want this coverage. If you do, then your plan will not start and payment will not be taken. You may also cancel within 30 days of your start date for a full refund less any claims paid; cancellations after the first 30 days of your coverage will result in a pro-rata refund less any claims paid.