About Cal Water and Home Emergency Insurance SolutionsCal Water has arranged for Home Emergency Insurance Solutions to offer you insurance policies that can protect you from the expense and inconvenience of interior and exterior home repairs. These policies can save a significant amount of money, eliminate the inconvenience of finding a qualified contractor and ensure the job is professionally completed and guaranteed.
Frequently Asked Questions
What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You may also contact your utility or municipality to cancel if you find they provide similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured plumbers perform all covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is Home Emergency Insurance Solutions?
Home Emergency Insurance Solutions is an independent company providing emergency home repair services and protection solutions to homeowners. Accredited by the Better Business Bureau, Home Emergency Insurance Solutions protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.