Frequently Asked Questions

• What is the cancellation policy?

  You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).

• What quality of repair can I expect?

  Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.

• When can I make a service call?

  Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day waiting period you will receive the Terms and Conditions to help you decide if coverage is right for you.

• Does my homeowners insurance cover this?

  Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.

• Who is HomeServe?

  HomeServe is an independent provider of home repair service solutions. For over a decade, we have helped homeowners protect against the expense and inconvenience of water, sewer, electrical, heating, and cooling home emergencies by managing affordable coverage, and offering a quality service. HomeServe, with an A+ rating with the Better Business Bureau, serves more than 4 million homeowners in the U.S. and Canada and dedicates itself to being a customer-focused company providing best-in-class emergency repair services through leading utility partners, municipalities and directly to consumers.

• Why is WaterOne partnering with HomeServe?

  WaterOne wants to educate homeowners about their responsibilities and that they have options (such as HomeServe) for protecting themselves if an emergency home repair is needed. These types of repairs can be costly; however many homeowners are unaware of what they're responsible for on their property. It's important to know your responsibilities and that you have options. HomeServe is just one option for emergency home repair protection. Through due diligence, WaterOne has determined that HomeServe's emergency home repair coverage is something that you may want to consider. Homeowners must decide for themselves if HomeServe is right for them. This offer is completely voluntary.