Exterior Sewer/Septic Line Plus Restoration Coverage
Covered Systems
- Exterior Sewer/Septic Line
- Pavement/Yard/Landscape Restoration
- Drain Cleaning
- Grinder Pump
Annual Benefits
- $6,000 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Locating the blockage or collapse
- Excavation to expose pipe
- Unblocking
- Pipe replacement or repair
- Fusing
- Welding
- Fitting external valves
- Non-functioning grinder pumps
- Backflow prevention devices
Eligibility
Eligible
An owner of both a residential single structure permanently secured to the ground and the land it is located on
An owner of both a residential single structure permanently secured to the ground and the land it is located on
Not Eligible
If your property is used for commercial purposes; you know of any current problems with your exterior sewer/septic line before enrollment; your entire exterior sewer/septic line is shared with a 3rd party or covered by a homeowners’ association or the like; your exterior sewer/septic line previously had roots removed or failed a smoke or dye test, camera inspection or any other proactive test without resolution
If your property is used for commercial purposes; you know of any current problems with your exterior sewer/septic line before enrollment; your entire exterior sewer/septic line is shared with a 3rd party or covered by a homeowners’ association or the like; your exterior sewer/septic line previously had roots removed or failed a smoke or dye test, camera inspection or any other proactive test without resolution
Exclusions
Septic/collection tanks; leaching fields; non-conforming drain lines; branch lines; restoration to water structures, pastures or wooded areas; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Septic/collection tanks; leaching fields; non-conforming drain lines; branch lines; restoration to water structures, pastures or wooded areas; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Covered Systems:
- Exterior Sewer/Septic Line
- Pavement/Yard/Landscape Restoration
- Drain Cleaning
- Grinder Pump
Annual Benefit Amount:
- $6,000 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
Heating and Cooling Plan (Gas/Electric Only)
Covered Systems
- Electric Central Air Cooling System
- Gas/Electric Heating System
Annual Benefits
- $2,500 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- High and low pressure switches
- Limit controls
- Refrigerant (excluding maintenance recharges)
- Relays, transformers and valves
- Standard thermostats, transformers and wiring/circuity
- Blower bearings, belts, pulleys, motors, shafts and controls
- Standard air filters and spark ignitors
- Capacitors, equipment fuses and low pressure regulators
- Disconnect fan, limit and rollout switches
- Main and pilot burners, pilot burner generators and thermocouples
- Capacitors and circuit boards
- Internal fuses or breakers
- Condensate pumps
- Condenser motor and fan
- Contactor switches and delay timer
- Fan controls, relays and filter dryer
Eligibility
Eligible
To be eligible, you must own the residential single structure or a unit within a structure
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your systems before enrollment; your systems are shared with a 3rd party or covered by a homeowners' association or the like; or were not installed according to manufacturer specifications; your cooling system uses refrigerant which does not meet federal, state, or any other applicable regulatory or code requirements, has non-compliant components, exceeds 5 tons capacity, is installed on a roof, is an ammonia cooling, geothermal heat pump, ductless, window, through the wall or hanging unit; or your heating system has a furnace or boiler rated at inputs of 400,000 Btu/hr. or more is installed on a roof, is a through-the-wall, hanging, geothermal heat pump, combination ambient heat/domestic hot water heating or oil unit
Exclusions
Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances and the following system-specific exclusions: Cooling System: Air ducts, a/c coils, registers, grilles, asbestos coverings, balancing of system, wiring and parts external to the unit, compressors or chillers, condenser casings, condenser coils, evaporator coils, metering systems/TXV valves, refrigerant for maintenance recharges, thermostats, thermostat wiring, disconnect boxes and all wiring, breakers and switches contained within them, refrigerant conversions. Additional exclusions apply. Heating System: Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, thermostats, thermostat wiring, air balancing, chimney maintenance or repairs, heating jacket, asbestos or other insulation, heat exchangers, leaking boilers, boiler distribution piping, radiators. Additional exclusions apply.
Covered Systems:
- Electric Central Air Cooling System
- Gas/Electric Heating System
Annual Benefit Amount:
- $2,500 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
Exterior Water Service Line Plus Restoration
Covered Systems
- Exterior Water Service Line
- Pavement/Yard/Landscape Restoration
Annual Benefits
- $12,000 maximum benefit amount
- Exterior Water Service Line: Multiple service calls up to annual benefit
- Pavement/Yard/Landscape Restoration: Multiple service calls / $1,000 per call
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Repair or replacement of seals and joints
- Excavation to expose pipe
- Unblocking
- Pipe replacement or repair
- Fitting external valves
- Fusing
- Exterior Water Service Line Restoration Reimbursement (Up to $1,000 per covered repair)
- Locating the leak
- Welding
- Pipe cutting
Eligibility
Eligible
An owner of both a residential single structure permanently secured to the ground and the land it is located on
Not Eligible
If your property is used for commercial purposes; you know of any current problems with your exterior water service line before enrollment; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners' association or the like
Exclusions
Branch lines, frozen lines, any tanks or appliances, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Covered Systems:
- Exterior Water Service Line
- Pavement/Yard/Landscape Restoration
Annual Benefit Amount:
- $12,000 maximum benefit amount
- Exterior Water Service Line: $12,000
- Pavement/Yard/Landscape Restoration: $1,000 per covered repair
Annual Service Calls:
- Exterior Water Service Line: Multiple service calls up to annual benefit
- Pavement/Yard/Landscape Restoration: Multiple service calls / $1,000 per call
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
Interior Plumbing and Drainage System Coverage
Covered Systems
- Interior Plumbing
- Interior Drainage Lines
Annual Benefits
- $3,000 maximum benefit amount
- 2 calls / $1,500 per call
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Leaking supply pipe
- Unblocking an overflowing toilet or sink due to clogged drains
- Leaking wax seal
- Repair/replace burst interior water pipe
- Blocked drain
Eligibility
Eligible
An owner of a residential single structure, or a unit within a structure, that is not intended to be moved
Not Eligible
If your property is used for commercial purposes; you know of any current problems with your interior plumbing and drainage lines before enrollment; or your entire interior plumbing and drainage line is shared with a 3rd party or covered by a homeowners’ association or the like
Exclusions
Appliances, fittings and fixtures; vent stacks; pressure reducing valves; backflow prevention devices; pumps or grinders; nonconforming drain lines; frozen pipes; fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Covered Systems:
- Interior Plumbing
- Interior Drainage Lines
Annual Benefit Amount:
- $3,000 maximum benefit amount
Annual Service Calls:
- 2 calls / $1,500 per call
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
Interior Electrical Line Coverage
Covered Systems
- Interior Electrical Line
Annual Benefits
- $1,250 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Fuse box
- Switches
- Breaker panel
- Outlets
- Disconnect boxes
- Wiring
- Breakers
Eligibility
Eligible
To be eligible, you must own the residential single structure or a unit within a structure
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your interior electrical system before enrollment; or your interior electrical system is shared with a 3rd party or covered by a homeowners' association or the like
Exclusions
Appliances, service entrance conductors, knob and tube wiring, aluminum, or non-standard/non-permanent materials, damage or failure due to disconnection or interruption to the main electrical supply, repair of wiring connected to or any part of the following: doorbells, smoke detectors, garage door systems, and thermostats and similar type systems, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Interior Electrical Line
Annual Benefit Amount:
- $1,250 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
Gas Line
Covered Systems
- Interior Gas Line
- Exterior Gas Line
Annual Benefits
- $8,000 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Replace section of natural gas supply line
- Repair/replace gas safety shutoff valve
Eligibility
Eligible
To be eligible, you must own the residential single structure or a unit within a structure
If your gas line extends beyond the walls of your home, you must own the land on which it is located
If your gas line extends beyond the walls of your home, you must own the land on which it is located
Not Eligible
You are not eligible if your home is a recreational vehicle or otherwise intended to be moved
Your property is used for commercial purposes
You know of any current problems with your gas line before enrollment; or your gas line is shared with a 3rd party or covered by a homeowners’ association or the like
Your property is used for commercial purposes
You know of any current problems with your gas line before enrollment; or your gas line is shared with a 3rd party or covered by a homeowners’ association or the like
Exclusions
Meter moves or replacements except when required by local code; appliances, fixtures, pressure regulating devices, systems not supplied by a utility or propane provider, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Interior Gas Line
- Exterior Gas Line
Annual Benefit Amount:
- $8,000 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
Exterior Electrical Line Coverage
Covered Systems
- Exterior Electrical Line
Annual Benefits
- $5,000 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Insulator
- Meter base
- Riser
- Permanent high-voltage overhead
- Permanent underground wiring
- Functional frayed high-voltage wiring
Eligibility
Eligible
To be eligible, you must own the residential single structure. If your exterior wiring is underground, you must own the land your structure is on. If your exterior wiring is overhead, you are not required to own the land your structure is on
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your exterior electrical system before enrollment; or your exterior electrical system is shared with a 3rd party or covered by a homeowners' association or the like.
Exclusions
Damage or failure due to disconnection or interruption to the main electrical supply, transformers, repair of wiring connected to or any part of the following: doorbells, smoke detectors, garage door systems, and thermostats and similar type systems, generators, non-utility supplied power and/or lines, appliances, meter pedestals, pool heaters, fixtures or fittings, lines to detached garages, secondary buildings, or any structure other than your home and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. The meter that measures the amount of electricity used is not covered by this plan, but it may be covered by your local utility. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Exterior Electrical Line
Annual Benefit Amount:
- $5,000 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
Water Heater Repair and Replacement Plan (Gas/Electric Only)
Covered Systems
- Gas/Electric Water Heater Repair
- Gas/Electric Water Heater Replacement
Annual Benefits
- $1,500 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- 90-day wait period for water heater replacement
- One-year guarantee on all covered repairs
Covered Repairs
- Propane system
- Electric system
- Burner supply tube and assembly
- Drain and gas valves
- Pilot light
- Temperature control
- Main burner
- Natural gas system
Eligibility
Eligible
To be eligible, you must own the residential single structure or a unit within a structure
Not Eligible
If your property is used for commercial purposes; you know of any current problems with your water heater before enrollment; your entire water heater is shared with a 3rd party or covered by a homeowners' association or the like; or your water heater is commercial grade, larger than 100 gallons, tankless, solar, geothermal, oil, is installed on a roof, is a hanging tank-based, or combination home heating/domestic hot water unit; or is not installed according to manufacturer specifications
Exclusions
Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I., and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Gas/Electric Water Heater Repair
- Gas/Electric Water Heater Replacement
Annual Benefit Amount:
- $1,500 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day review period with a money-back guarantee
- 90-day wait period for water heater replacement
- One-year guarantee on all covered repairs
HomeServe NA Insurance Services (“HomeServe”), California License #0F79326, also known as Home Emergency Insurance Solutions, California License #0F79326, with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from San Jose Water Company and offers and administers this optional home protection plan as an authorized representative of , , the protection plan issuer. Your choice of whether to purchase this plan will not affect the price, availability or terms of water service from San Jose Water Company.