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A message from SoCalGas
HomeServe (formerly HEIS) is sending you the enclosed information about optional home emergency repair plans that HomeServe offers.
SoCalGas® has a billing arrangement with HomeServe whereby SoCalGas customers who choose to purchase optional home emergency repair plans from HomeServe will pay the monthly fee through their SoCalGas bill. SoCalGas does not provide HomeServe with the names or addresses of SoCalGas customers. Instead, HomeServe purchases mailing lists from a third-party vendor. Please visit socalgas.com (search “HEIS”) to obtain more information about the SoCalGas billing arrangement with HomeServe.
HomeServe is not regulated by the California Public Utilities Commission and is not the same company as, or an affiliate of, SoCalGas. Your choice of whether to purchase these services from HomeServe will not affect your current level of natural gas service from SoCalGas.
By signing the enclosed acceptance form, you are agreeing to purchase optional home emergency repair plans from HomeServe, to pay the monthly fee for these optional home emergency repair plans through your SoCalGas bill, and to allow SoCalGas to share your SoCalGas account number with HomeServe as needed to process your enrollment in these optional home emergency repair plans.
The choice as to whether or not these optional home emergency repair plans are suitable for you is solely one for you to make based on your own needs and circumstances. SoCalGas does not make a recommendation as to your decision to purchase any of these coverage plans.
SoCalGas makes no express or implied warranty, including the warranty of merchantability or fitness for any particular purpose, for any of the goods or services that you might choose to purchase from HomeServe.
Frequently asked questions
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HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.
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Local, licensed and insured contractors perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
*HomeServe NA Insurance Services (“HomeServe”), also known as Home Emergency Insurance Solutions, California License #0F79326, with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is not regulated by the California Public Utilities Commission, is an independent company that is not an affiliate of SoCalGas® and offers and administers this optional home protection plan as an authorized representative of the contract providers as stated under each specific product offering. Your choice of whether to purchase these services from HomeServe will not affect your current level of natural gas service from SoCalGas. SoCalGas neither endorses nor warrants any such goods or services from HomeServe. Repairs are performed by a licensed and insured independent contractor.
‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.