Frequently asked questions

• What We Do?

  Plans from HomeServe help protect homeowners from the high cost and hassle of covered emergency home repairs with repair service plans that cover parts and labor to repair critical electrical, gas, heating, cooling, and water systems. These affordable plans provide repair service in an emergency through our 24/7 repair hotline by local, licensed, and insured technicians and come with a one-year guarantee* on all covered repairs. *Surge and Tech Protection plans have 90 day guarantee.

• Here's how a protection plan from HomeServe works

  One: Call HomeServe's 24/7 emergency repair hotline. Two: Schedule an appointment and get prompt service from our U.S. based call center. Three: Get your covered repair completed from our network of local licensed contractors.

• What is the cancellation policy?

  You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).

• What quailty of repair can I expect?

  With a trusted network of professional technicians and contractors, we guarantee the job will get done correctly. *Surge and Tech Protection Plans include a 90-day repair guarantee.

• Does my homeowners insurance cover this?

  Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.

• Who is HomeServe?

  HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.

• Are oil heating and water heaters covered?

  Our Heating and Cooling repair plans do not cover any oil systems. The heating and cooling repair plans available only cover gas and electric systems.