This Plan includes:
- Unlimited annual benefit amount
- Unlimited service calls (Unlimited per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
- Exterior Water Service Line
Exclusions:
- Any water line that branches off the main water service line; shared line that provides service to multiple properties or secondary buildings; line connected to well, cistern or not connected to a water company system; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
This Plan includes:
- Unlimited annual benefit amount
- Unlimited service calls ($7,500 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
- Exterior Sewer/Septic Line
- Drain Cleaning
Exclusions:
- Septic tanks, leach beds, sand mounds, check valves, backflow prevention devices, pumps, or any other type of electrical or mechanical device, rain runoff pipes, gray water removal pipes, or any non-conforming drain line (such as a basement or storm drain); shared line that provides service to multiple properties or secondary buildings; repairs to multiple line systems, any line that branches off your main line, or any secondary lines exiting your home; repair to your line if your cleanout(s) is/are inaccessible, missing, broken, or not installed up to code; snaking from roofs or toilets; repair due to failed dye and/or smoke tests or third party inspections of any kind; replacement of your entire sewer/septic line; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Frequently asked questions
-
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
-
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
-
Local, licensed and insured contractors perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
* HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from Cleveland Water and offers this optional service plan as an authorized representative of the service contract provider as stated under each specific plan offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Cleveland Water. Cleveland Water and HomeServe entered into a commercial agreement to introduce this plan to Cleveland Water’s customers.