Carolina Water Service of North Carolina has partnered with HomeServe,* an independent company, to provide their customers affordable emergency repair plans that help protect against costly and inconvenient covered repairs to systems through their homes and properties. Carolina Water and HomeServe entered into an agreement to introduce these plans to Carolina Water's customers.

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Exterior Water Service Line
Key Plan Details
As a homeowner, you may be responsible for the water service line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows repairs that are performed on this line and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

Exterior Water Service Line

SAVE $3.00/mo. for your first year
$ 2.99 PER MONTH
$ 5.99 PER MONTH
Important Coverage Information

Covered Systems

  • Exterior Water Service Line
  • Pavement/Yard/Landscape Restoration

Annual Benefits

  • $7,000 maximum benefit amount
  • Exterior Water Service Line: Multiple service calls up to annual benefit
  • Pavement/Yard/Landscape Restoration: Multiple service calls / $1,000 per call
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs

Covered Repairs

  • Excavation to expose pipe
  • Pipe replacement or repair
  • Backfilling of areas disturbed by repairs
  • Pipe cutting
  • Welding
  • Locating the leak
  • Fusing
  • Fitting external valves
  • Unblocking
  • Repair or replacement of seals and joints

Eligibility

  • Eligible

    You must own both the residential single structure and the land it is located on

  • Not Eligible

    If your property is used for commercial purposes

    If your entire exterior water service line is shared with a 3rd party or covered by a homeowners’ association or the like

    If you know of any current problems with your exterior water service line before enrollment

  • Exclusions

    Frozen lines, branch lines, any tanks or appliances, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.

$ 2.99 /mo.
SAVE $3.00/mo.
$5.99/mo. for your first year

Covered Systems:

  • Exterior Water Service Line
  • Pavement/Yard/Landscape Restoration

Annual Benefit Amount:

  • $7,000 maximum benefit amount
  • Exterior Water Service Line: $7,000
  • Pavement/Yard/Landscape Restoration: $1,000 per covered repair

Annual Service Calls:

  • Exterior Water Service Line: Multiple service calls up to annual benefit
  • Pavement/Yard/Landscape Restoration: Multiple service calls / $1,000 per call
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
Important Coverage Information
Interior Plumbing & Drainage
Key Plan Details
This illustration shows repairs that are performed on these lines and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit.

Interior Plumbing & Drainage

SAVE $6.00/mo. for your first year
$ 5.99 PER MONTH
$ 11.99 PER MONTH
Important Coverage Information

Covered Systems

  • Interior Plumbing
  • Interior Drainage Lines

Annual Benefits

  • $5,000 maximum benefit amount
  • 2 calls / $2,500 per call
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs

Covered Repairs

  • Blocked drain
  • Repair/replace burst interior water pipe
  • Leaking supply pipe to hot water heater
  • Unblocking an overflowing toilet or sink due to clogged drains
  • Leaking wax seal

Eligibility

  • Eligible

    To be eligible, you must own the residential single structure or a unit within a structure

  • Not Eligible

    If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your interior plumbing and drainage lines before enrollment; or your entire interior plumbing and drainage line is shared with a 3rd party or covered by a homeowners' association or the like

  • Exclusions

    Non-conforming drain lines; appliances, fittings or fixtures, vent stacks, pressure reducing valves, backflow prevention devices, fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems, pumps, or grinders; frozen pipes; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.

$ 5.99 /mo.
SAVE $6.00/mo.
$11.99/mo. for your first year

Covered Systems:

  • Interior Plumbing
  • Interior Drainage Lines

Annual Benefit Amount:

  • $5,000 maximum benefit amount

Annual Service Calls:

  • 2 calls / $2,500 per call
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
Important Coverage Information
Exterior Sewer/Septic Line
Key Plan Details
As a homeowner, you may be responsible for the sewer/septic line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows the repairs that are performed on this line and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

Exterior Sewer/Septic Line

SAVE $5.50/mo. for your first year
$ 5.49 PER MONTH
$ 10.99 PER MONTH
Important Coverage Information

Covered Systems

  • Exterior Sewer/Septic Line
  • Pavement/Yard/Landscape Restoration
  • Drain Cleaning
  • Grinder Pump

Annual Benefits

  • $10,000 maximum benefit amount
  • Exterior Sewer/Septic Line: Multiple service calls up to annual benefit
  • Pavement/Yard/Landscape Restoration: Multiple service calls / $1,000 per call
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs

Covered Repairs

  • Locating the blockage or collapse
  • Unblocking
  • Excavation to expose pipe
  • Fitting external valves
  • Pipe replacement or repair
  • Fusing
  • Repair or replacement of seals and joints
  • Welding
  • Pipe cutting
  • Backfilling of areas disturbed by repairs

Eligibility

  • Eligible

    To be eligible, you must own both the residential single structure and the land it is located on

  • Not Eligible

    If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your exterior sewer/septic line before enrollment; your entire exterior sewer/septic line is shared with a 3rd party or covered by a homeowners' association or the like; your exterior sewer/septic line previously had roots removed or failed a smoke or dye test, camera inspection or any other proactive test without resolution

  • Exclusions

    Septic/collection tanks; leaching fields; non-conforming drain lines; branch lines; replacement of any artificial grass or plants; restoration to water structures, pastures or wooded areas; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.

$ 5.49 /mo.
SAVE $5.50/mo.
$10.99/mo. for your first year

Covered Systems:

  • Exterior Sewer/Septic Line
  • Pavement/Yard/Landscape Restoration
  • Drain Cleaning
  • Grinder Pump

Annual Benefit Amount:

  • $10,000 maximum benefit amount
  • Exterior Sewer/Septic Line: $10,000
  • Pavement/Yard/Landscape Restoration: $1,000 per covered repair

Annual Service Calls:

  • Exterior Sewer/Septic Line: Multiple service calls up to annual benefit
  • Pavement/Yard/Landscape Restoration: Multiple service calls / $1,000 per call
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
Important Coverage Information
Water Heater Repair & Replacement (Gas/Electric Only)
Key Plan Details
As a homeowner, you may be responsible for the water heater in your home, and you may have to arrange and pay for any necessary repairs. Below are some examples of covered water heater components. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

Water Heater Repair & Replacement (Gas/Electric Only)

SAVE $3.00/mo. for your first year
$ 2.99 PER MONTH
$ 5.99 PER MONTH
Important Coverage Information

Covered Systems

  • Gas/Electric Water Heater Repair
  • Gas/Electric Water Heater Replacement

Annual Benefits

  • $1,500 maximum benefit amount
  • Multiple service calls up to annual benefit
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • 90-day wait period for water heater replacement
  • One-year guarantee on all covered repairs

Covered Repairs

  • Drain and gas valves
  • Pilot light
  • Temperature control
  • Main burner
  • Burner supply tube and assembly

Eligibility

  • Eligible

    To be eligible, you must own the residential single structure or a unit within a structure

  • Not Eligible

    If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your water heater before enrollment; your entire water heater is shared with a 3rd party or covered by a homeowners' association or the like; or your water heater is commercial grade, larger than 100 gallons, tankless, solar, geothermal, oil, is installed on a roof, hanging tank-based, or combination home heating/domestic hot water unit; or is not installed according to manufacturer specifications

  • Exclusions

    Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.

$ 2.99 /mo.
SAVE $3.00/mo.
$5.99/mo. for your first year

Covered Systems:

  • Gas/Electric Water Heater Repair
  • Gas/Electric Water Heater Replacement

Annual Benefit Amount:

  • $1,500 maximum benefit amount

Annual Service Calls:

  • Multiple service calls up to annual benefit
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • 90-day wait period for water heater replacement
  • One-year guarantee on all covered repairs
Important Coverage Information

*HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from Carolina Water Service of North Carolina and offers this optional service plan as an authorized representative of the contract issuer as stated under each specific product offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Carolina Water Service of North Carolina. Carolina Water Service of North Carolina and HomeServe entered into a commercial agreement to introduce these plans to Carolina Water Service of North Carolina customers.