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Exterior Electrical
SAVE $2.50/mo. for your first yearCovered Systems
- Exterior Electrical Line
Annual Benefits
- $3,000 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Insulator
- Riser
- Permanent wiring overhead
- Permanent underground wiring
- Meter base
- Functional frayed wiring
Eligibility
Eligible
To be eligible, you must own the residential single structure. If your exterior wiring is underground, you must own the land your structure is on. If your exterior wiring is overhead, you are not required to own the land your structure is on
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your exterior electrical system before enrollment; or your exterior electrical system is shared with a 3rd party or covered by a homeowners' association or the like
Exclusions
Damage or failure due to disconnection or interruption to the main electrical supply, transformers, repair of wiring connected to or any part of the following: doorbells, smoke detectors, garage door systems, and thermostats and similar type systems, generators, non-utility supplied power and/or lines, appliances, meter pedestals, pool heaters, fixtures or fittings, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. The meter that measures the amount of electricity used is not covered by this plan, but it is covered by your utility. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Exterior Electrical Line
Annual Benefit Amount:
- $3,000 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Interior Electrical with Electric Vehicle Charger
Covered Systems
- Interior Electrical Line
- EV Charger
Annual Benefits
- $3,000 maximum benefit amount
- Interior Electrical Line: Multiple service calls up to annual benefit
- EV Charger: 1 call / $500 per call
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Breaker panel
- Outlets
- Fuse box
- Disconnect boxes
- Wiring
- Switches
- Breakers
- 1 broken, failed or hazardous level 2 electrical charging device used for the charging of plug-in electric vehicles, including plug-in hybrid vehicles
Eligibility
Eligible
To be eligible, you must own the residential single structure or a unit within a structure
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system(s) before enrollment; your system(s) is shared with a 3rd party or covered by a homeowners' association or the like; your electric charger is not installed according to manufacturer specifications or your electric charger is commercial grade or anything other than level 2
Exclusions
Damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances and the following product-specific exclusions. Interior Electrical Line: Appliances, service entrance conductors; knob and tube wiring, aluminum, or non-standard/non-permanent materials; damage or failure due to disconnection or interruption to the main electrical supply, repair of wiring connected to or any part of the following: doorbells, smoke detectors, garage door systems, and thermostats. Additional exclusions apply. Electric Vehicle Charger: Reimbursement for a charger covered by another plan or involved in a recall; or for failure from external factors (e.g., corrosion, warping, bending, animals), improper removal/installation of parts, or malwares. Additional exclusions apply.
Covered Systems:
- Interior Electrical Line
- EV Charger
Annual Benefit Amount:
- $3,000 maximum benefit amount
- Interior Electrical Line: $2,500
- EV Charger: $500
Annual Service Calls:
- Interior Electrical Line: Multiple service calls up to annual benefit
- EV Charger: 1 call / $500 per call
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
In-Home Electric Repair Program
SAVE $2.00/mo. for your first yearCovered Systems
- Interior Electrical Line
Annual Benefits
- Unlimited benefit amount
- Unlimited service calls (Unlimited per call)
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Breaker panel
- Fuse box
- Switches
- Outlets
- Disconnect boxes
- Wiring
- Breakers
Eligibility
Eligible
An owner of a residential single structure, that is not intended to be moved
Not Eligible
Recreational vehicles and properties used for commercial purposes
If you are aware of any pre-existing conditions, defects or deficiencies with your interior electrical line prior to enrollment
If your entire interior electrical line is shared with any third party or covered by a homeowners’, condominium or like association
Exclusions
Appliances; knob and tube wiring; repairs to any section of your interior electrical line that serves a secondary building not attached to your home; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Covered Systems:
- Interior Electrical Line
Annual Benefit Amount:
- Unlimited benefit amount
Annual Service Calls:
- Unlimited service calls (Unlimited per call)
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Exterior Water Service Line
SAVE $2.50/mo. for your first yearCovered Systems
- Exterior Water Service Line
Annual Benefits
- Unlimited benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Fitting external valves
- Unblocking
- Pipe replacement or repair
- Fusing
- Welding
- Repair or replacement of seals and joints
- Pipe cutting
- Locating the leak
Eligibility
Eligible
To be eligible, you must own both the residential single structure and the land it is located on
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your exterior water service line before enrollment; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners' association or the like
Exclusions
Frozen lines, branch lines, any tanks or appliances, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Additional exclusions apply.
Covered Systems:
- Exterior Water Service Line
Annual Benefit Amount:
- Unlimited benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Water Heater Repair and Replacement Program (Gas/Electric Only)
SAVE $3.48/mo. for your first yearCovered Systems
- Gas/Electric Water Heater Repair
- Gas/Electric Water Heater Replacement
Annual Benefits
- $1,000 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- 90-day wait period for water heater replacement
- One-year guarantee on all covered repairs
Eligibility
Eligible
An owner of a residential single structure, or a unit within a structure, that is not intended to be moved
Not Eligible
If your property is used for commercial purposes; you know of any current problems with your water heater before enrollment; your entire water heater is shared with a 3rd party or covered by a homeowners’ association or the like; or your water heater is commercial grade, larger than 100 gallons, solar, geothermal, oil, hanging, or combination home heating/domestic hot water; or is not installed according to manufacturer specifications.
Exclusions
Jacket and interior doors, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Covered Systems:
- Gas/Electric Water Heater Repair
- Gas/Electric Water Heater Replacement
Annual Benefit Amount:
- $1,000 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- 90-day wait period for water heater replacement
- One-year guarantee on all covered repairs
Exterior Sewer/Septic Line
SAVE $5.50/mo. for your first yearCovered Systems
- Exterior Sewer/Septic Line
- Drain Cleaning
Annual Benefits
- $10,000 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Excavation to expose pipe
- Locating the blockage or collapse
- Fitting external valves
- Pipe replacement or repair
- Unblocking
- Fusing
- Repair or replacement of seals and joints
- Welding
- Pipe cutting
- Backfilling of areas disturbed by repairs
Eligibility
Eligible
To be eligible, you must own both the residential single structure and the land it is located on
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your exterior sewer/septic line before enrollment; your entire exterior sewer/septic line is shared with a 3rd party or covered by a homeowners' association or the like; your exterior sewer/septic line previously had roots removed or failed a smoke or dye test, camera inspection or any other proactive test without resolution
Exclusions
Non-conforming drain lines, septic/collection tanks; leaching fields; grinder pumps; backflow prevention devices; branch lines; and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Additional exclusions apply.
Covered Systems:
- Exterior Sewer/Septic Line
- Drain Cleaning
Annual Benefit Amount:
- $10,000 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
In-Home Plumbing Repair
Covered Systems
- Interior Plumbing
- Interior Drainage Lines
Annual Benefits
- $1,500 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee $25
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Blocked drain
- Unblocking an overflowing toilet or sink due to clogged drains
- Repair/replace burst interior water pipe
- Leaking wax seal
- Leaking supply pipe to hot water heater
Eligibility
Eligible
To be eligible, you must own the residential single structure or a unit within a structure
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you have a multi-family home with more than 2 housing units; you know of any current problems with your interior plumbing and drainage lines before enrollment; or your entire interior plumbing and drainage line is shared with a 3rd party or covered by a homeowners' association or the like
Exclusions
Non-conforming drain lines; appliances, non-standard fittings or fixtures, vent stacks, pressure reducing valves, backflow prevention devices, fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems, pumps or grinders; frozen pipes; and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Additional exclusions apply.
Covered Systems:
- Interior Plumbing
- Interior Drainage Lines
Annual Benefit Amount:
- $1,500 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee $25
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Heat Pump/Cooling System
Covered Systems
- Electric Central Air Cooling System
- Heat Pump
Annual Benefits
- $1,750 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Capacitors, circuit boards, and internal fuses
- Breakers, condensate pumps, condenser motor, and condenser fan
- Contactor switches, delay timer, fan controls, and fan relays
- Filter dryer, high and low pressure switches, and limit controls
- Up to 1 pound of refrigerant
- Relays, defrost controls, defrost sensors, transformers, and valves
Eligibility
Eligible
To be eligible, you must own the residential single structure or a unit within a structure
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system before enrollment; your system is shared with a 3rd party or covered by a homeowners' association or the like; uses refrigerant which does not meet federal, state or any other applicable regulatory or code requirements; has non-compliant components; exceeds 5 tons capacity; is installed on a roof, is an ammonia cooling, geothermal heat pump, ductless, window, through the wall or hanging unit; or is not installed according to manufacturer specifications
Exclusions
Air ducts, a/c coils, registers, grilles, asbestos coverings, balancing of system, wiring and parts external to the unit, compressors or chillers, condenser casings, condenser coils, evaporator coils, metering systems/TXV valves, king and reversing valves, refrigerant for maintenance recharges, thermostats, thermostat wiring, disconnect boxes and all wiring, breakers and switches contained within them, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Electric Central Air Cooling System
- Heat Pump
Annual Benefit Amount:
- $1,750 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Cooling Repair
SAVE $2.48/mo. for your first yearCovered Systems
- Electric Central Air Cooling System
Annual Benefits
- Unlimited benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee $25
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Capacitors and circuit boards
- Condenser motor and fan
- Internal fueses or breakers
- Contactor switches and delay timer
- Fan controls, relays and filter dryer
- Condensate pumps
- High and low pressure switches
- Limit controls
- Relays, transformers and valves
- Up to 1 pound of refrigerant
Eligibility
Eligible
To be eligible, you must own the residential single structure or a unit within a structure
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system before enrollment; your system is shared with a 3rd party or covered by a homeowners' association or the like; uses refrigerant which does not meet federal, state or any other applicable regulatory or code requirements; has non-compliant components; exceeds 5 tons capacity; is installed on a roof, is an ammonia cooling, geothermal heat pump, ductless, window, through the wall or hanging unit; or is not installed according to manufacturer specifications
Exclusions
Air ducts, a/c coils, registers, grilles, asbestos coverings, balancing of system, wiring and parts external to the unit, compressors or chillers, condenser casings, condenser coils, evaporator coils, metering systems/TXV valves, refrigerant for maintenance recharges, thermostat wiring, disconnect boxes and all wiring, breakers and switches contained within them, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Additional exclusions apply.
Covered Systems:
- Electric Central Air Cooling System
Annual Benefit Amount:
- Unlimited benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee $25
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Heating Repair Program (Gas/Electric Only)
SAVE $2.48/mo. for your first yearCovered Systems
- Gas/Electric Heating System
Annual Benefits
- Unlimited benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee $25
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Air scoops and aquastat
- Blower motors and assembly
- Barometric damper
- Circuit boards and circulators
- ECO safeties
- Belts and pulleys
- Fan and limit controls
- Fusible links and gas valves
- Ignition controls
- Inducted draft motor
- Blower and low water cutoff
- Main and pilot burners
- Pilots and thermocouples
- Pressure switch and regulator valves
- Relays, spill switches and transformers
Eligibility
Eligible
To be eligible, you must own the residential single structure or a unit within a structure
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system before enrollment; your system is shared with a 3rd party or covered by a homeowners' association or the like; has a furnace or boiler rated at inputs of 400,000 Btu/hr. or more; is installed on a roof, is a through-the-wall, hanging, geothermal heat pump, combination ambient heat/domestic hot water heating or oil unit; or is not installed according to manufacturer specifications
Exclusions
Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, thermostat wiring, air balancing, chimney maintenance or repairs, heating jacket, asbestos or other insulation, heat exchangers, leaking boilers, boiler distribution piping, radiators, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Additional exclusions apply.
Covered Systems:
- Gas/Electric Heating System
Annual Benefit Amount:
- Unlimited benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee $25
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Ductless Heat Pump
Covered Systems
- Ductless
Annual Benefits
- $1,750 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Condenser fan blades and fan motors
- Defrost control boards and sensors
- Electronic expansion valve
- Power heads and fuses
- Removable valve cores
- Service port valve caps
- Transformers or thermistors
- Blower motors and wheels
- Circuit boards
- Condensate pumps
Eligibility
Eligible
Only the following ductless heat pump or air conditioning systems are eligible: Mitsubishi, Fujitsu, Lennox, Daikin, Carrier, Trane or LG. To be eligible, you must own the residential single structure or a unit within a structure.
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system before enrollment; your system is shared with a 3rd party or covered by a homeowners' association or the like; has more than 1 condenser or 1 air handler; uses refrigerant which does not meet federal, state or any other applicable regulatory or code requirements; has non-compliant components; exceeds 5 tons capacity; is installed on a roof; is an ammonia cooling, geothermal heat pump, ductless, window, through the wall or hanging unit; or is not installed according to manufacturer specifications
Exclusions
Refrigerant conversions; air filters, compressors, condenser or evaporator coils, electric disconnects, remote control devices, metering systems that include TXV or 4 way valves, king valves and reversing valves, refrigerant for maintenance recharges, refrigerant leaks, refrigerant leak searches, more than 1 condenser or 1 air handler, sheet metal work, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Ductless
Annual Benefit Amount:
- $1,750 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
* HomeServe USA Repair Management Corp. (“HomeServe”) with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from Duquesne Light Company and offers this optional service plan as an authorized representative of the service contract provider as stated under each specific plan offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Duquesne Light Company. Duquesne Light Company and HomeServe entered into a commercial agreement to introduce these plans to Duquesne Light Company’s customers; however, Duquesne Light Company does not endorse HomeServe. It is up to you decide if the plans are right for you. Furthermore, failure to pay for these optional service plans will not result in termination of utility service. Duquesne Light Company customers may enroll in service plans from other companies.