Exterior Electrical Line Coverage
Covered Systems
- Exterior Electrical Line
Annual Benefits
- $5,000 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What’s Covered
- Insulator
- Riser
- Meter base
- Failed permanent electrical wiring
- Weatherhead
Important Coverage Information
Eligible
To be eligible, you ust own both the residential single structure and the land it is located on
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your exterior electrical system before enrollment; or your exterior electrical system is shared with a 3rd party or covered by a homeowners' association or the like
Exclusions
Damage or failure due to disconnection or interruption to the main electrical supply, transformers, generators, non-utility supplied power and/or lines, appliances, meter pedestals, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. The meter that measures the amount of electricity used is not covered by this plan, but it may be covered by your local utility. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Exterior Electrical Line
Annual Benefit Amount:
- $5,000 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Interior Electrical Line Coverage
Covered Systems
- Interior Electrical Line
Annual Benefits
- $2,500 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What’s Covered
- Breaker panel or fuse box
- Faulty wiring to wall light
- Faulty or damaged electrical outlet
- Faulty or damaged GFCI outlet
- Broken light switch
Important Coverage Information
Eligible
To be eligible, you must own the residential single structure or a unit within a structure.
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your interior electrical system before enrollment; or your interior electrical system is shared with a 3rd party or covered by a homeowners' association or the like
Exclusions
Appliances, service entrance conductors, knob and tube wiring, aluminum, or non-standard/non-permanent materials, damage or failure due to disconnection or interruption to the main electrical supply, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Interior Electrical Line
Annual Benefit Amount:
- $2,500 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Exterior Water Service Line Coverage
Covered Systems
- Exterior Water Service Line
Annual Benefits
- $10,000 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What’s Covered
- A blocked, leaking or low pressure system pipe
- Stop boxes
- Shut-off valves
- Pressure reducing valves
- Backflow prevention devices
Important Coverage Information
Eligible
To be eligible, you must own both the residential single structure and the land it is located on
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your exterior water service line before enrollment; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners' association or the like
Exclusions
Branch lines, frozen lines, any tanks or appliances and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Exterior Water Service Line
Annual Benefit Amount:
- $10,000 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Exterior Sewer/Septic Line Coverage
Covered Systems
- Exterior Sewer/Septic Line
- Drain Cleaning
Annual Benefits
- $10,000 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What’s Covered
- Locating the blockage or collapse
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Unblocking
- Fusing
- Fitting external valves
- Welding
- Pipe cutting
- Excavation to expose pipe
Important Coverage Information
Eligible
To be eligible, you must own both the residential single structure and the land it is located on
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your exterior sewer/septic line before enrollment; your entire exterior sewer/septic line is shared with a 3rd party or covered by a homeowners' association or thelike; your exterior sewer/septic line previously had roots removed or failed a smoke or dye test, camera inspection or any other proactive test without resolution
Exclusions
Septic/collection tanks; leaching fields; grinder pumps; non-conforming drain lines; branch lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Exterior Sewer/Septic Line
- Drain Cleaning
Annual Benefit Amount:
- $10,000 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Water Heater Repair And Replacement Plan (Gas/Electric Only)
Covered Systems
- Gas/Electric Water Heater Repair
- Gas/Electric Water Heater Replacement
Annual Benefits
- $1,500 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- 90-day wait period for water heater replacement
- One-year guarantee on all covered repairs
What’s Covered
- Natural gas system
- Propane system
- Electric system
Important Coverage Information
Eligible
To be eligible, you must own the residential single structure or a unit within a structure
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your water heater before enrollment; your entire water heater is shared with a 3rd party or covered by a homeowners' association or the like; or your water heater is commercial grade, larger than 100 gallons, is installed on a roof, or is a solar, geothermal, oil, electric hybrid, smart system, equipped with Wi-Fi or Bluetooth functionality, hanging tank-based, or combination home heating/domestic hot water unit; or is not installed according to manufacturer specifications
Exclusions
Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Gas/Electric Water Heater Repair
- Gas/Electric Water Heater Replacement
Annual Benefit Amount:
- $1,500 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- 90-day wait period for water heater replacement
- One-year guarantee on all covered repairs
Gas Line Plus Additional Restoration
Covered Systems
- Interior Gas Line
- Interior Gas Restoration
- Exterior Gas Line
- Exterior Gas Line Restoration
Annual Benefits
- $8,000 maximum benefit amount
- Interior Gas Restoration: Multiple service calls / $500 per call
- Exterior Gas Line Restoration: Multiple service calls / $1,000 per call
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What’s Covered
- Replace section of natural gas supply line
- Repair/replace gas safety shutoff valve
- Gas Line Restoration Reimbursement (Up to $1,000 per covered repair)
Important Coverage Information
Eligible
You must own the residential single structure or a unit within a structure
If your gas line extends beyond the walls of your home, you must own the land on which it is located
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved
Your property is used for commercial purposes
You know of any current problems with your gas line before enrollment
Your gas line is shared with a 3rd party or covered by a homeowners’ association or the like and in IA, properties with more than 4 dwelling units are not eligible
Exclusions
Meter moves or replacements except when required by local code; appliances, fixtures, pressure regulating devices, systems not supplied by a utility or propane provider, restoration of interior surfaces to their original state, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Interior Gas Line
- Interior Gas Restoration
- Exterior Gas Line
Annual Benefit Amount:
- $8,000 maximum benefit amount
- Interior Gas Restoration: $500 per covered repair
- Exterior Gas Line Restoration: $1,000 per covered repair
Annual Service Calls:
- Interior Gas Restoration: Multiple service calls / $500 per call
- Exterior Gas Line Restoration: Multiple service calls / $1,000 per call
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Cooling System
Covered Systems
- Electric Central Air Cooling System
Annual Benefits
- $1,750 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What’s Covered
- Capacitors
- Circuit boards
- Internal fuses
- Breakers
- Condensate pumps
- Condenser motor
- Condenser fan
- Contactor switches
- Delay timer
- Fan controls
- Fan relays
- Filter dryer
- High and low pressure switches
- Limit controls
- Transformers
- Valves
Important Coverage Information
Eligible
You must own the residential single structure or a unit within a structure
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved
If your property is used for commercial purposes
If you know of any current problems with your system before enrollment
If your system is shared with a 3rd party or covered by a homeowners’ association or the like
If your system uses refrigerant which does not meet federal, state or any other applicable regulatory or code requirements
If your system has non-compliant components
If your system exceeds 5 tons capacity
If your system is installed on a roof, is an ammonia cooling, geothermal heat pump, ductless, window, through the wall or hanging unit
If your system is not installed according to manufacturer specifications
Exclusions
Air ducts, a/c coils, registers, grilles, asbestos coverings, balancing of system, wiring and parts external to the unit, compressors or chillers, condenser casings, condenser coils, evaporator coils, metering systems/TXV valves, refrigerant for maintenance recharges, thermostats, thermostat wiring, disconnect boxes and all wiring, breakers and switches contained within them, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Electric Central Air Cooling System
Annual Benefit Amount:
- $1,750 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Heating System (Gas/Electric Only)
Covered Systems
- Gas/Electric Heating System
Annual Benefits
- $1,750 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What’s Covered
- Air scoops and aquastat
- Barometric damper
- Belts and pulleys
- Blower motors and assembly
- Circuit boards and circulators
- ECO safeties
- Fan and limit controls
- Fusible links and gas valves
- Ignition controls
- Inducted draft motor
- Blower and low water cutoff
- Main and pilot burners
- Pilots and thermocouples
- Pressure switch and regulator valves
- Relays, spill switches and transformers
Important Coverage Information
Eligible
You must own the residential single structure or a unit within a structure
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved
Your property is used for commercial purposes
You know of any current problems with your system before enrollment
Your system is shared with a 3rd party or covered by a homeowners’ association or the like; has a furnace or boiler rated at inputs of 400,000 Btu/hr. or more; is installed on a roof, is a through-the-wall, hanging, geothermal heat pump, combination ambient heat/domestic hot water heating or oil unit; or is not installed according to manufacturer specifications and in IA, properties with more than 4 dwelling units are not eligible
Exclusions
Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, thermostats, thermostat wiring, air balancing, chimney maintenance or repairs, heating jacket, asbestos or other insulation, heat exchangers, leaking boilers, boiler distribution piping, radiators, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Gas/Electric Heating System
Annual Benefit Amount:
- $1,750 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Interior Plumbing & Drainage System
Covered Systems
- Interior Plumbing
- Interior Drainage Lines
Annual Benefits
- $5,000 maximum benefit amount
- 2 calls / $2,500 per call
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What’s Covered
- Blocked drain
- Repair/replace burst interior water pipe
- Leaking supply pipe to hot water heater
- Unblocking an overflowing toilet or sink due to clogged drains
- Leaking wax seal
Important Coverage Information
Eligible
To be eligible, you must own the residential single structure or a unit within a structure
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your interior plumbing and drainage lines before enrollment; or your entire interior plumbing and drainage line is shared with a 3rd party or covered by a homeowners' association or the like
Exclusions
Non-conforming drain lines; appliances, fittings or fixtures, vent stacks, pressure reducing valves, backflow prevention devices, fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems, pumps, or grinders, frozen pipes and damage from accidents, negligence or otherwise caused by you, wildlife, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Interior Plumbing
- Interior Drainage Lines
Annual Benefit Amount:
- $5,000 maximum benefit amount
Annual Service Calls:
- 2 calls / $2,500 per call
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Electrical Surge Coverage
Covered Systems
- Surge
Annual Benefits
- $1,000 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
What’s Covered
- Refrigerators
- Clothes washers and dryers
- Dishwashers
- Blenders, mixers and toasters
- Televisions
- Microwaves
- Window air conditioning unitsThermostats and lamps
- Computers
- DVD/Blue-ray players and game consoles
- Printers, scanners and tablets
Important Coverage Information
Eligible
To be eligible, you must own or rent both the residential single structure, or a unit within a structure
Not Eligible
If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your electrical products before enrollment; your electrical products are entirely shared with a 3rd party or covered by a homeowners' association or the like; or are not installed according to manufacturer specifications
Exclusions
HVAC systems, sump pumps, medical equipment, electric vehicles; items less than $100; and electrical products that cannot be replaced with like kind and quality (e.g. antiques). Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Surge
Annual Benefit Amount:
- $1,000 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
Tech Protection Premier
Covered Systems
- Television
- Tablet
- Computer
- Cell Phone
Annual Benefits
- $3,000 maximum benefit amount
- Television: Multiple service calls up to annual benefit
- Tablet: Multiple service calls up to annual benefit
- Computer: Multiple service calls up to annual benefit
- Cell Phone: Multiple service calls up to annual benefit
- Service Call Fee $100
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What’s Covered
- Keyboards (wired or wireless)
- Computer mice (wired or wireless)
- Tablets
- Cell phones
- Flat screen televisions
- LCD televisions
- Plasma televisions
- LED televisions
- Laptops
- Desktops
- Monitors
Important Coverage Information
Eligible
To be eligible for coverage for up to 3 of the following consumer electronics: cell phones, flat screen TVs, personal computers and tablet computers (“Devices”) you must own or rent the residential structure or a unit within a structure
Not Eligible
If your property is used for commercial purposes
In IA, properties with more than 4 dwelling units are not eligible
Exclusions
Losses caused by accident to flat screen TV; losses caused by theft, abuse, negligence, natural disaster, malwares, external factors (e.g., rust), or improper removal/installation of parts/peripheral devices; pre-existing conditions known at enrollment; Devices used solely for commercial purposes; accessories or peripheral devices; replaceable parts or connected items (e.g., batteries); or any loss or corruption of data and restoration of software and operating systems. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Television
- Tablet
- Computer
Annual Benefit Amount:
- $3,000 maximum benefit amount
- Television: $1,500
- Tablet: $1,000
- Computer: $1,500
- Cell Phone: $1,000
Annual Service Calls:
- Television: Multiple service calls up to annual benefit
- Tablet: Multiple service calls up to annual benefit
- Computer: Multiple service calls up to annual benefit
- Cell Phone: Multiple service calls up to annual benefit
- Service Call Fee $100
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Frequently asked questions
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HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.
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Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
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Local, licensed and insured contractors perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
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You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
*HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from Blue Ridge Energy and offers this optional service plan as an authorized representative of the contract providers as stated under each specific product offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Blue Ridge Energy. Blue Ridge Energy and HomeServe entered into a commercial agreement to introduce this plan to Blue Ridge Energy’s customers.