Frequently Asked Questions

• What is the cancellation policy?

  You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).

• What quality of repair can I expect?

  Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.

• Does my homeowners insurance cover this?

  Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.

• DLC Above Ground Electric Service

  Basically, DLC maintains the wire that delivers electricity from the utility pole on your street to your home and the meter that measures your power usage. It is also important to note that while DLC maintains the service-drop wire, the customer is responsible for having any vines or tree branches pruned or removed from the service-drop area that may interfere with your electric service. For your personal safety and the safety of those you may hire, qualified line clearance tree professionals must be used to remove any vegetation around energized wires.

   
  1. Service Drop - While DLC maintains the service-drop wire, you are responsible for pruning or removing any tree branches or vegetation that may interfere with your electric service.

   
  2. Point of Attachment - We provide the anchor - known as a "one point" - that attaches the service drop to the home.

   
  3. Weatherhead and Service Entrance Cable - You are responsible for the weatherhead and the wire that runs along the outside of your home into the meter, as well as from the meter to your service panel or fuse box. The weatherhead protects the service entrance cable from weather conditions.

   
  4. Meter Base - The metal box that houses the meter is the customer's responsibility.

   
  5. Meter - DLC owns and maintains the meter.

   
  6. Service Panel or Fuse Box - You are responsible for the box, the circuit breaker or fuses, and all of the wiring inside the home.