HomeServe Celebrates 20 Years of Service in North America

Nearly 5 million customers served and $2 billion in repairs completed

Norwalk, Connecticut - October 2, 2023 - HomeServe North America, a leading provider of home emergency repair solutions with nearly 5 million customers across the U.S. and Canada, is celebrating 20 years of service. In 2003, HomeServe launched its first U.S. partnership with Aqua America, a major national water company that is now part of Essential Utilities, one of the largest publicly traded water, wastewater and natural gas providers in the U.S.

“What HomeServe endeavored to bring to American homeowners in 2003 was still a relatively new concept. When things would break around the house, people accepted the hassle of finding their own contractor and paying an expensive bill out of pocket. Our aim then, as it is today, was to help take that worry and inconvenience out of emergency home repairs,” said Tom Rusin, HomeServe North America CEO. “When the business was starting, among the things that was critically important was finding the right partner to help successfully launch our business concept and to help prove to homeowners that enrolling in plans with HomeServe was a great option. Aqua gave us this opportunity.”

“In 2003, Aqua made a smart, strategic decision to select HomeServe as our partner for providing home protection solutions. Over the past 20 years, this partnership has expanded our business and increased support for the local plumbing community,” said Chris Franklin, chairman and CEO of Essential Utilities. “HomeServe has helped us support our customers, providing them with affordable programs that provide protection against costly and inconvenient repairs to major home systems.”

Over the past 20 years, HomeServe has developed a network of more than 2,600 exceptional licensed contractors who serve homeowners through more than 1,200 leading municipal and utility partners – like Aqua – across North America. Through this strong network of skilled trades professionals, HomeServe has expertly completed millions of repairs for its customers, saving them over $2 billion dollars while providing them with unmatched service and satisfaction, a smart financial savings tool for home emergencies, and peace-of-mind.

“Every year, HomeServe completes hundreds of thousands of repairs for its customers, solidifying our place as the nation’s leading provider of home repair solutions,” said Rusin. “As we continue to grow our business in North America, we’ll never forget where we started and extend sincere gratitude to Aqua, Essential Utilities, and all the organizations who are now part of our business, for supporting a partnership that crafted the building blocks for HomeServe.”

HomeServe is the trusted company of choice for the National League of Cities Service Line Warranty Program, the only service line warranty program endorsed by the NLC. The partnership first launched in 2010, and today, more than 900 cities and towns across the U.S. participate in the program.

“HomeServe has come a long way over the past 20 years, starting with a single partnership and now working with over 1,200 partners across the country, including energy and water companies and municipalities,” added Rusin. “We continue to expand our product offerings and grow our partner and contractor network, all underpinned by an unwavering commitment to being there for our customers when they need us.”

With access to a repair hotline 24 hours a day, 7 days a week, HomeServe customers can count on convenient access to a vetted network of contractors who are prepared to complete a repair quickly and professionally. Further, with many homeowners having limited or no money set aside for a home repair emergency, a HomeServe repair plan provides a tool to help homeowners prepare financially for inevitable home emergencies.

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About HomeServe USA

HomeServe USA Corp. (HomeServe), the leading residential infrastructure repair services company with nearly 5 million customers across North America, protects homeowners against the expense and inconvenience of plumbing, electrical, HVAC and other home repair emergencies. HomeServe empowers its over 1,200 leading municipal and utility partners to educate, protect and advocate for their customers who are faced with home repair emergencies.

Through its network of skilled, locally based technicians, HomeServe makes a repair or install in a customer’s home, on average, every 34 seconds. HomeServe is also a leading installer of residential HVAC systems and has installed over $100 million dollars’ worth of residential efficiency upgrades over the past twelve months.

HomeServe has an exceptional customer satisfaction rating, is accredited by the Better Business Bureau and is endorsed by the National League of Cities. For more information about HomeServe and to get the latest home repair advice and customer stories, please go to Connect with HomeServe on Facebook and Twitter @HomeServeUSA, Instagram @HomeServe_USA and on LinkedIn @HomeServe-USA. For company news, follow on Twitter @HomeServeUSNews.


Myles Meehan
Phone: 203-356-4546

Kristin Elder
Hill+Knowlton Strategies for HomeServe
Phone: 703-835-6245

HomeServe USA