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Frequently asked questions
Why should I use the installer from the HomeServe contractor network versus my local electrician?
To ensure a good customer experience, HomeServe will directly manage the appointment scheduling with the contractor. We will also address any other customer service needs should they arise. We also ensure that the electrician will do a good job and offer a 90-day guarantee. If you hire an electrician yourself, the hassle of finding an electrician, scheduling and follow-up will fall to you.
Can I buy an EV charger from HomeServe?
No. HomeServe and its network of contractors don’t sell EV chargers. You should plan to have your Level 2 EV charger purchased and ready when the electrician arrives. The electrician will need to look at the installation specifications and amperage requirements of the charger.
Should I notify my utility?
Yes. Your utility may have special EV programs you can take advantage of, such as rebates or special energy rates. Please contact your utility directly with any questions.
Can I get my charger installed outside?
Yes. An electrician can safely run wiring outside of your home to install the Level 2 EV charger. You’ll need to find a sturdy place to mount the charger, or a mounting solution can be provided by the electrician.
Can I install the EV charger myself?
Installing the electrical circuit to support a level 2 EV charger is a job best left to a licensed electrician because of the potential complexity in adding a new circuit with the required electrical load. Keep in mind that a permit will likely be required including an inspection by a local municipality or authority.
What quality of repair can I expect?
HomeServe’s network of local, licensed and insured electricians perform EV charger installations, which are guaranteed for 90 days.
What does the Interior Electric Vehicle Charger Protection Plan from HomeServe cover?
This coverage is a service and repair plan that helps protect your finances from the added cost associated with replacing an EV Level 2 charger that is no longer working. The Interior Electric With Electric Vehicle Charger Protection Coverage provides:
• Up to a $500 reimbursement for a covered replacement EV Charger
• Up to $2,500 of annual coverage for Interior Electric
• 30-day wait period includes a money-back guarantee
• Local, licensed and insured electricians on standby
• No deductible
• Multiple service calls for covered Interior Electric repairs up to benefit limit
• You also get a one-year guarantee on all covered Interior Electric repairs, for even more peace of mind.
Who is HomeServe?
HomeServe is a leading provider of home repair solutions serving over 4.5 million customers across the US and Canada. For more than 17 years, HomeServe has been protecting homeowners against the covered expense and inconvenience of home repairs by providing affordable repair coverage, installations and quality local service. As an A+ Rated Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company, offering best-in-class repair plans and other services to consumers directly and through partnerships with more than 1,000 leading municipal, utility and association partners.
What COVID-19 precautions are taken before and during service calls to customers' homes?
HomeServe follows procedures to ensure the health and well-being of all contractors and customers. Before a technician arrives at your home, HomeServe will ask a few questions pertaining to the risk of transmission. (The technician may also ask these questions again upon arrival.) In addition, technicians are required to take their temperature before reporting for work and to keep a safe distance from customers during the service. To make the entire process “touchless,” HomeServe no longer requires a customer signature on job invoices.