Edmonton, Alberta – May 4, 2022 - On a quiet Sunday evening in Edmonton, local homeowner Andy D. noticed some water coming up through the main drain in his basement. While it eventually did trickle back down the drain, the water's slow speed had him suspicious of a real problem. Andy picked up the phone and called HomeServe's 24/7 emergency line, since he had enrolled in policies to protect both his sewer and water lines within the last couple of years.
Once he got in touch with somebody at HomeServe, his problem was quickly put on the road to repair. A member of HomeServe's network of local contractors, Jamco Mechanical, was promptly sent out to diagnose Andy's issue. When the technician ran a camera down the line, which had been in place for about 60 years, it was quickly discovered that the pipe was severely corroded, causing a partial collapse. Translation: Andy would need a new line put in.
On the day of the sewer line repair, it only took about five hours from the time the crew arrived to the time they cleaned up.
"I simply could not believe the diligence shown by everybody involved. The contractor left zero mess – no dirt, no garbage, no trace left behind of any kind," said Andy. "Two small patches on my front lawn are the only proof that any of this happened. I was totally impressed with the process and outcome."
"I’m so grateful that when disaster did strike, HomeServe did me well and took the entire situation completely off of my shoulders – both logistically and financially."
“I’m so grateful that when disaster did strike, HomeServe did me well and took the entire situation completely off of my shoulders – both logistically and financially.”
Even better, Andy's HomeServe policy covered the entire job, saving him about $7,200 CAD out of pocket – and he's only spent about $380 protecting his sewer line since he enrolled in the plan in 2019. As a retired worker from the construction industry on a fixed income, not having to cover the cost of a new sewer line felt life-saving.
Andy first learned of HomeServe through his utility company, EPCOR Water. He received a letter with EPCOR's logo in the mail a few years ago with extensive information on various HomeServe policies that he had the option of enrolling in. Knowing his home was built in 1958, he figured, why not? Spending less than 200 dollars per year was surely a small price to pay for peace of mind should anything go wrong. Just about three years later, that smart thinking paid off in a big way.
"I was naïve moving into my home, and didn't necessarily think this would happen to me," Andy told us. "I'm so grateful that when disaster did strike, HomeServe did me well and took the entire situation completely off of my shoulders – both logistically and financially. I would absolutely recommend the service to anyone."
Published May 4, 2022
Published May 4, 2022