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"Very timely service very professional and good service. The best!"
– Arnetta and Gary, Grandview, MO
"Easy to get an appointment and fixed the issue in 1 visit."
- Dennes, Queens Village, NY
"The response was quick and the plumber was able to come out quickly. Couldn't ask for better service."
- Shelly, Cleveland, OH
"The technicians were very thorough and competent; careful in bringing in and removing the equipment. They reamed the drain twice just to ensure it ran well. I am very satisfied with their work ethics. I would highly recommend the company."
- David, Norwalk, IA
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With affordable coverage from HomeServe, you:

  • Save Money

    We foot the bill on covered repairs up to the benefit amount.

  • Save time

    With access to a 24/7 hotline to schedule a repair, you don’t have to search for trusted repair help.

  • Stress Less

    Knowing your work is in professional hands and comes with a one-year repair guarantee.*

  • Manage More

    HomeServe ID puts your account in your hands, anytime, anywhere.

*Tech Protection and Surge Plan repairs are guaranteed for 90 days.

Duquesne Light Company has partnered with HomeServe,* an independent company, to provide their customers emergency repair plans that help protect against costly and inconvenient covered repairs to systems through their homes and properties. Duquesne Light Company and HomeServe entered into a commercial agreement to introduce these plans to Duquesne Light Company's customers.

There is a lot to learn with this test Lightbox Description.
Heating Repair Program (Gas/Electric Only)
Key Plan Details
As a homeowner, you are responsible for the heating system inside your home, and you will have to arrange and pay for any necessary repairs. This illustration shows a typical heating system found in your home. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

Heating Repair Program (Gas/Electric Only)

SAVE $2.48/mo. for your first year
$ 2.47 PER MONTH
$ 4.95 PER MONTH
Important Coverage Information

Covered Systems

  • Gas/Electric Heating System

Annual Benefits

  • Unlimited benefit amount
  • Multiple service calls up to annual benefit
  • Service Call Fee $25
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs

Covered Repairs

  • Air scoops and aquastat
  • Blower motors and assembly
  • Barometric damper
  • Circuit boards and circulators
  • ECO safeties
  • Belts and pulleys
  • Fan and limit controls
  • Fusible links and gas valves
  • Ignition controls
  • Inducted draft motor
  • Blower and low water cutoff
  • Main and pilot burners
  • Pilots and thermocouples
  • Pressure switch and regulator valves
  • Relays, spill switches and transformers

Eligibility

  • Eligible

    To be eligible, you must own the residential single structure or a unit within a structure

  • Not Eligible

    If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system before enrollment; your system is shared with a 3rd party or covered by a homeowners' association or the like; has a furnace or boiler rated at inputs of 400,000 Btu/hr. or more; is installed on a roof, is a through-the-wall, hanging, geothermal heat pump, combination ambient heat/domestic hot water heating or oil unit; or is not installed according to manufacturer specifications

  • Exclusions

    Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, thermostat wiring, air balancing, chimney maintenance or repairs, heating jacket, asbestos or other insulation, heat exchangers, leaking boilers, boiler distribution piping, radiators, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Additional exclusions apply.

$ 2.47 /mo.
SAVE $2.48/mo.
$4.95/mo. for your first year

Covered Systems:

  • Gas/Electric Heating System

Annual Benefit Amount:

  • Unlimited benefit amount

Annual Service Calls:

  • Multiple service calls up to annual benefit
  • Service Call Fee $25
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
Important Coverage Information
Cooling Repair
Key Plan Details
As a homeowner, you are responsible for the cooling system on your property and you will have to arrange and pay for any necessary repairs. This illustration shows a typical cooling system found on your property. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

Cooling Repair

SAVE $2.48/mo. for your first year
$ 2.47 PER MONTH
$ 4.95 PER MONTH
Important Coverage Information

Covered Systems

  • Electric Central Air Cooling System

Annual Benefits

  • Unlimited benefit amount
  • Multiple service calls up to annual benefit
  • Service Call Fee $25
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs

Covered Repairs

  • Capacitors and circuit boards
  • Condenser motor and fan
  • Internal fueses or breakers
  • Contactor switches and delay timer
  • Fan controls, relays and filter dryer
  • Condensate pumps
  • High and low pressure switches
  • Limit controls
  • Relays, transformers and valves
  • Up to 1 pound of refrigerant

Eligibility

  • Eligible

    To be eligible, you must own the residential single structure or a unit within a structure

  • Not Eligible

    If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system before enrollment; your system is shared with a 3rd party or covered by a homeowners' association or the like; uses refrigerant which does not meet federal, state or any other applicable regulatory or code requirements; has non-compliant components; exceeds 5 tons capacity; is installed on a roof, is an ammonia cooling, geothermal heat pump, ductless, window, through the wall or hanging unit; or is not installed according to manufacturer specifications

  • Exclusions

    Air ducts, a/c coils, registers, grilles, asbestos coverings, balancing of system, wiring and parts external to the unit, compressors or chillers, condenser casings, condenser coils, evaporator coils, metering systems/TXV valves, refrigerant for maintenance recharges, thermostat wiring, disconnect boxes and all wiring, breakers and switches contained within them, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Additional exclusions apply.

$ 2.47 /mo.
SAVE $2.48/mo.
$4.95/mo. for your first year

Covered Systems:

  • Electric Central Air Cooling System

Annual Benefit Amount:

  • Unlimited benefit amount

Annual Service Calls:

  • Multiple service calls up to annual benefit
  • Service Call Fee $25
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
Important Coverage Information
Heat Pump/Cooling System
Key Plan Details
As a homeowner, you are responsible for the heating and cooling systems inside your home, and you will have to arrange and pay for any necessary repairs. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

Heat Pump/Cooling System

$ 13.99 PER MONTH
Important Coverage Information

Covered Systems

  • Electric Central Air Cooling System
  • Heat Pump

Annual Benefits

  • $1,750 maximum benefit amount
  • Multiple service calls up to annual benefit
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs

Covered Repairs

  • Capacitors, circuit boards, and internal fuses
  • Breakers, condensate pumps, condenser motor, and condenser fan
  • Contactor switches, delay timer, fan controls, and fan relays
  • Filter dryer, high and low pressure switches, and limit controls
  • Up to 1 pound of refrigerant
  • Relays, defrost controls, defrost sensors, transformers, and valves

Eligibility

  • Eligible

    To be eligible, you must own the residential single structure or a unit within a structure

  • Not Eligible

    If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system before enrollment; your system is shared with a 3rd party or covered by a homeowners' association or the like; uses refrigerant which does not meet federal, state or any other applicable regulatory or code requirements; has non-compliant components; exceeds 5 tons capacity; is installed on a roof, is an ammonia cooling, geothermal heat pump, ductless, window, through the wall or hanging unit; or is not installed according to manufacturer specifications

  • Exclusions

    Air ducts, a/c coils, registers, grilles, asbestos coverings, balancing of system, wiring and parts external to the unit, compressors or chillers, condenser casings, condenser coils, evaporator coils, metering systems/TXV valves, king and reversing valves, refrigerant for maintenance recharges, thermostats, thermostat wiring, disconnect boxes and all wiring, breakers and switches contained within them, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.

$ 13.99 /mo.

Covered Systems:

  • Electric Central Air Cooling System
  • Heat Pump

Annual Benefit Amount:

  • $1,750 maximum benefit amount

Annual Service Calls:

  • Multiple service calls up to annual benefit
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
Important Coverage Information

Frequently asked questions

  • You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).

  • Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.

  • Basically, DLC maintains the wire that delivers electricity from the utility pole on your street to your home and the meter that measures your power usage. It is also important to note that while DLC maintains the service-drop wire, the customer is responsible for having any vines or tree branches pruned or removed from the service-drop area that may interfere with your electric service. For your personal safety and the safety of those you may hire, qualified line clearance tree professionals must be used to remove any vegetation around energized wires.<br></br> <br>1. Service Drop - While DLC maintains the service-drop wire, you are responsible for pruning or removing any tree branches or vegetation that may interfere with your electric service.</br> <br>2. Point of Attachment - We provide the anchor - known as a "one point" - that attaches the service drop to the home.</br> <br>3. Weatherhead and Service Entrance Cable - You are responsible for the weatherhead and the wire that runs along the outside of your home into the meter, as well as from the meter to your service panel or fuse box. The weatherhead protects the service entrance cable from weather conditions.</br> <br>4. Meter Base - The metal box that houses the meter is the customer's responsibility.</br> <br>5. Meter - DLC owns and maintains the meter.</br> <br>6. Service Panel or Fuse Box - You are responsible for the box, the circuit breaker or fuses, and all of the wiring inside the home.</br>

* HomeServe USA Repair Management Corp. (“HomeServe”) with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from Duquesne Light Company and offers this optional service plan as an authorized representative of the service contract provider as stated under each specific plan offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Duquesne Light Company. Duquesne Light Company and HomeServe entered into a commercial agreement to introduce these plans to Duquesne Light Company’s customers; however, Duquesne Light Company does not endorse HomeServe. It is up to you decide if the plans are right for you. Furthermore, failure to pay for these optional service plans will not result in termination of utility service. Duquesne Light Company customers may enroll in service plans from other companies.

‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.