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With affordable coverage from HomeServe, you:
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Save Money
We foot the bill on covered repairs up to the benefit amount.
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Save time
With access to a 24/7 hotline to schedule a repair, you don’t have to search for trusted repair help.
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Stress Less
Knowing your work is in professional hands and comes with a one-year repair guarantee.*
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Manage More
HomeServe ID puts your account in your hands, anytime, anywhere.
*Tech Protection and Surge Plan repairs are guaranteed for 90 days.
Exterior Water Service Line Plus Coverage
SAVE $4.00/mo. for your first yearCovered Systems
- Exterior Water Service Line
- Pavement/Yard/Landscape Restoration
Annual Benefits
- Exterior Water Service Line: Multiple service calls up to annual benefit
- Pavement/Yard/Landscape Restoration: 1 call / $1,000 per call
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Unblocking
- Fitting external valves
- Fusing
- Welding
- Pipe cutting
- Backfilling of areas disturbed by repairs
- Locating the leak
- Non-functioning stop boxes or shut-off valves
Eligibility
Eligible
An owner of both a residential single structure permanently secured to the ground and the land it is located on
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Not Eligible
If your property is used for commercial purposes; you know of any current problems with your exterior water service line before enrollment; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners’ association or the like
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Exclusions
Branch lines, any tanks or appliances, replacement of any artificial grass or plants; restoration to water structures, pastures or wooded areas; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Covered Systems:
- Exterior Water Service Line
- Pavement/Yard/Landscape Restoration
Annual Service Calls:
- Exterior Water Service Line: Multiple service calls up to annual benefit
- Pavement/Yard/Landscape Restoration: 1 call / $1,000 per call
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Interior Plumbing and Drainage System Coverage
SAVE $6.00/mo. for your first yearCovered Systems
- Interior Plumbing
- Interior Drainage Lines
Annual Benefits
- Interior Plumbing: 2 calls / $2,500 per call
- Interior Drainage Lines: 2 calls / $2,500 per call
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Repair/replace burst interior water pipe
- Leaking wax seal
- Blocked drain
- Leaking or burst interior water pipe
- Broken water valve causing unstoppable water flow
- Unblocking an overflowing toilet or sink due to clogged drains
Eligibility
Eligible
An owner of a residential single structure, or a unit within a structure, that is not intended to be moved
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Not Eligible
If your property is used for commercial purposes; you know of any current problems with your interior plumbing and drainage lines before enrollment; or your entire interior plumbing and drainage line is shared with a 3rd party or covered by a homeowners’ association or the like
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Exclusions
Appliances, fittings and fixtures; vent stacks; pressure reducing valves; backflow prevention devices; pumps or grinders; non-conforming drain lines; frozen pipes; fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Covered Systems:
- Interior Plumbing
- Interior Drainage Lines
Annual Service Calls:
- Interior Plumbing: 2 calls / $2,500 per call
- Interior Drainage Lines: 2 calls / $2,500 per call
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Heating System Coverage (Gas/Electric Only)
SAVE $6.50/mo. for your first yearCovered Systems
- Gas/Electric Heating System
Annual Benefits
- $1,750 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Air scoops
- Aquastat
- Barometric damper
- Belts
- Pulleys
- Blower motors
- Blower assemblies
- Circuit boards
- Circulators
- ECO safeties
- Fan controls
- Limit controls
- Fusible links
- Gas valves
- Ignition controls
- Induced draft motor
- Blower
- Low water cutoff
- Main burners
- Pilot burners
- Thermocouples
- Pressure switches
- Regulator valves
- Relays
- Spill switches
- Transformers
Eligibility
Eligible
To be eligible, you must own the residential single structure or a unit within a structure
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Not Eligible
You are not eligible if your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system before enrollment; your system is shared with a 3rd party or covered by a homeowners' association or the like; has a furnace or boiler rated at inputs of 400,000 Btu/hr. or more; is installed on a roof, is a through-the-wall, hanging, geothermal heat pump, combination ambient heat/domestic hot water heating or oil unit; or is not installed according to manufacturer specifications and in IA, properties with more than 4 dwelling units are not eligible
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Exclusions
Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, thermostats, thermostat wiring, air balancing, chimney maintenance or repairs, heating jacket, asbestos or other insulation, heat exchangers, leaking boilers, boiler distribution piping, radiators, and damage from accidents, negligence or otherwise caused by you, wildlife, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Gas/Electric Heating System
Annual Benefit Amount:
- $1,750 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Cooling System Coverage
SAVE $6.50/mo. for your first yearCovered Systems
- Electric Central Air Cooling System
Annual Benefits
- $1,750 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Capacitors
- Circuit boards
- Internal fuses
- Breakers
- Condensate pumps
- Condenser motor
- Condenser fan
- Contactor switches
- Delay timer
- Fan controls
- Fan relays
- Filter dryer
- High and low pressure switches
- Limit controls
- Up to 1 pound refrigerant relays
- Transformers
- Valves
Eligibility
Eligible
To be eligible, you must own both the residential single structure, or a unit within a structure
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Not Eligible
You are not eligible if your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system before enrollment; your system is shared with a 3rd party or covered by a homeowners' association or the like; uses refrigerant which does not meet federal, state or any other applicable regulatory or code requirements; has non-compliant components; exceeds 5 tons capacity; is installed on a roof, is an ammonia cooling, geothermal heat pump, ductless, window, through the wall or hanging unit; or is not installed according to manufacturer specifications and in IA, properties with more than 4 dwelling units are not eligible
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Exclusions
Air ducts, a/c coils, registers, grilles, asbestos coverings, balancing of system, wiring and parts external to the unit, compressors or chillers, condenser casings, condenser coils, evaporator coils, metering systems/TXV valves, refrigerant for maintenance recharges, thermostats, thermostat wiring, disconnect boxes and all wiring, breakers and switches contained within them, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, wildlife, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Electric Central Air Cooling System
Annual Benefit Amount:
- $1,750 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Water Heater Repair & Replacement (Gas/Electric Only)
SAVE $6.50/mo. for your first yearCovered Systems
- Gas/Electric Water Heater Repair
- Gas/Electric Water Heater Replacement
Annual Benefits
- $1,500 maximum benefit amount
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- 90-day wait period for water heater replacement
- One-year guarantee on all covered repairs
Covered Repairs
- Pilot light
- Temperature control
- Main burner
- Burner supply tube and assembly
- Drain and gas valves
Eligibility
Eligible
To be eligible, you must own both the residential single structure, or a unit within a structure
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Not Eligible
You are not eligible if your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your water heater before enrollment; your entire water heater is shared with a 3rd party or covered by a homeowners' association or the like; or your water heater is commercial grade, larger than 100 gallons, tankless, solar, geothermal, oil, is installed on a roof, hanging tank-based, or combination home heating/domestic hot water unit; or is not installed according to manufacturer specifications and in IA, properties with more than 4 dwelling units are not eligible
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Exclusions
Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Covered Systems:
- Gas/Electric Water Heater Repair
- Gas/Electric Water Heater Replacement
Annual Benefit Amount:
- $1,500 maximum benefit amount
Annual Service Calls:
- Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- 90-day wait period for water heater replacement
- One-year guarantee on all covered repairs
Exterior Sewer/Septic Line Plus Coverage
SAVE $5.50/mo. for your first yearCovered Systems
- Exterior Sewer/Septic Line
- Pavement/Yard/Landscape Restoration
- Drain Cleaning
- Grinder Pump
Annual Benefits
- Exterior Sewer/Septic Line: Multiple service calls up to annual benefit
- Pavement/Yard/Landscape Restoration: Multiple service calls up to annual benefit
- Drain Cleaning: Multiple service calls up to annual benefit
- Grinder Pump: Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Covered Repairs
- Locating the blockage or collapse
- Excavation to expose pipe
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Unblocking
- Fitting external valves
- Fusing
- Welding
- Pipe cutting
- Backfilling of areas disturbed by repairs
- Non-functioning stop boxes or shut-off valves
Eligibility
Eligible
An owner of both a residential single structure permanently secured to the ground and the land it is located on
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Not Eligible
If your property is used for commercial purposes; you know of any current problems with your exterior sewer/septic line before enrollment; your entire exterior sewer/septic line is shared with a 3rd party or covered by a homeowners’ association or the like; your exterior sewer/septic line previously had roots removed or failed a smoke or dye test, camera inspection or any other proactive test without resolution
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Exclusions
Septic/collection tanks; leaching fields; non-conforming drain lines; branch lines; replacement of any artificial grass or plants; restoration to water structures, pastures or wooded areas; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Covered Systems:
- Exterior Sewer/Septic Line
- Pavement/Yard/Landscape Restoration
- Drain Cleaning
- Grinder Pump
Annual Service Calls:
- Exterior Sewer/Septic Line: Multiple service calls up to annual benefit
- Pavement/Yard/Landscape Restoration: Multiple service calls up to annual benefit
- Drain Cleaning: Multiple service calls up to annual benefit
- Grinder Pump: Multiple service calls up to annual benefit
- Service Call Fee: $0
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
*HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from Altoona Water Authority and offers this optional service plan as an authorized representative of the contract providers as stated under each specific product offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Altoona Water Authority. Altoona Water Authority and HomeServe entered into a commercial agreement to introduce this plan to Altoona Water Authority’s customers.
‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.