Affordable Repair Plans for
Cleveland Water Customers
In-Home Plumbing Repair (Premium)
$8.99
per month for your first year
Covered Systems:
- Interior Plumbing and Drainage
Annual Benefit Amount:
- Interior Plumbing and Drainage - $1,500
Annual Service Calls:
- Interior Plumbing and Drainage: Multiple service calls up to annual benefit
Water Line Replacement
$3.95
per month for your first year
Covered Systems:
- Exterior Water Service Line
Annual Benefit Amount:
- Exterior Water Service Line - Unlimited
Annual Service Calls:
- Exterior Water Service Line: Multiple service calls up to annual benefit
$5.49
per month for your first year
Covered Systems:
- Drain Cleaning
Annual Benefit Amount:
- Drain Cleaning - Unlimited
Annual Service Calls:
- Drain Cleaning: Multiple-/$7,500 per call
Water Heater Repair and Replacement
$7.49
per month for your first year
Covered Systems:
- Gas/Electric Water Heater Repair Only
- Gas/Electric Water Heater Replacement Only
Annual Benefit Amount:
- Gas/Electric Water Heater Repair Only - $850
- Gas/Electric Water Heater Replacement Only - $850
Annual Service Calls:
- Gas/Electric Water Heater Repair Only: Multiple service calls up to annual benefit
- Gas/Electric Water Heater Replacement Only: Multiple service calls up to annual benefit
Frequently asked questions
What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured contractors perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
* HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Cleveland Water and offers this optional service plan as an authorized representative of the service contract provider as stated under each specific plan offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Cleveland Water. Cleveland Water and HomeServe entered into an agreement to introduce this plan to Cleveland Water’s customers.
