30 Day Money Back Guarantee
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Why Choose this Plan
Replacing a 40 gallon water heater can cost an average of $1,459‡.
Problems with your hot water heater can cause:
- hot water to run out too quickly
- no hot water for showering or washing
- noise and odor due to sediment build-up
As a homeowner, you may be responsible for the water heater in your home, and you may have to arrange and pay for any necessary repairs. Below are some examples of covered water heater components. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.
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What's Covered
- Burner supply tube and assembly
- Drain and gas valves
- Pilot light
- Temperature control
- Main burner
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Overview
A water heater plan from HomeServe helps you navigate the repair process. Simply call the 24/7 hotline to schedule a repair. We'll send a qualified contractor to perform the repair and we'll foot the covered repair bill up to the benefit amount.
Water heater breakdowns can be stressful. A plan from HomeServe helps take the worry out of unexpected water heater issues with repairs guaranteed for one year, providing additional peace of mind. And if your system is unrepairable, the balance of your annual benefit amount can be applied towards a like-for-like replacement. -
Benefits
Annual Benefit
- Gas/Electric Water Heater Repair Only - $1,500
- Gas/Electric Water Heater Replacement Only - $1,500
Service
- Gas/Electric Water Heater Repair Only: Multiple service calls up to annual benefit
- Gas/Electric Water Heater Replacement Only: Multiple service calls up to annual benefit
Important coverage information
Eligible
- To be eligible, you must own the residential single structure or a unit within a structure
- If you own a multi-family home or multiple housing units, provide the mailing address for each service agreement
Not Eligible
- If your home is a recreational vehicle, intended to be moved, or used for commercial purposes
- You know of any current problems with your system at enrollment; your system was not installed per code or per manufacturer specifications
- Your entire system is shared with a 3rd party or covered by an association
- Your system is commercial grade, larger than 100 gallons, installed on a roof, tankless, solar, geothermal, oil, electric hybrid (also known as a heat pump water heater), smart system, equipped with Wi-Fi or Bluetooth functionality, hanging tank-based, or combination home heating/domestic hot water unit
Exclusions
- Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible gas and water supply and delivery piping, and electrical service wiring; damage due to restricted lines or water pressure over 80 P.S.I.; remediating or notifying you of mold or hazardous materials; any sections/parts not installed properly; repairs or replacement protected under other coverage; and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). For replacement, a change in fuel type is not covered. If costs on covered repairs exceed the benefit limit, you pay the difference. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.
Eligibility: To be eligible, you must own the residential single structure or a unit within a structure. If you own a multi-family home or multiple housing units, provide the mailing address for each service agreement. You are not eligible if your home is a recreational vehicle, intended to be moved, or used for commercial purposes; you know of any current problems with your system at enrollment; your system was not installed per code or per manufacturer specifications; your entire system is shared with a 3rd party or covered by an association; or your system is commercial grade, larger than 100 gallons, installed on a roof, tankless, solar, geothermal, oil, electric hybrid (also known as a heat pump water heater), smart system, equipped with Wi-Fi or Bluetooth functionality, hanging tank-based, or combination home heating/domestic hot water unit.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following for which you have sole responsibility, that has experienced an operational failure and is damaged due to normal wear and tear, not accident or negligence: the water heater fueled by natural gas, propane, or electricity. Technicians must have safe access to the work area.
Not covered: Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible gas and water supply and delivery piping, and electrical service wiring; damage due to restricted lines or water pressure over 80 P.S.I.; remediating or notifying you of mold or hazardous materials; any sections/parts not installed properly; repairs or replacement protected under other coverage; and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). For replacement, a change in fuel type is not covered. If costs on covered repairs exceed the benefit limit, you pay the difference. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless stated in your full Terms and Conditions.
Making a Service Call: Your coverage starts once your enrollment is received and processed by HomeServe, and you can make a service call as soon as your plan starts. There is a 90-day waiting period before you can make a replacement service call.
Cancellation: Cancel your plan any time by calling HomeServe or visiting www.homeserve.com/cancel. You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro-rata refund (less benefits paid). Upon renewal/restart, you can cancel any time and you will get a pro-rata refund (less benefits paid).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following for which you have sole responsibility, that has experienced an operational failure and is damaged due to normal wear and tear, not accident or negligence: the water heater fueled by natural gas, propane, or electricity. Technicians must have safe access to the work area.
Not covered: Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible gas and water supply and delivery piping, and electrical service wiring; damage due to restricted lines or water pressure over 80 P.S.I.; remediating or notifying you of mold or hazardous materials; any sections/parts not installed properly; repairs or replacement protected under other coverage; and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). For replacement, a change in fuel type is not covered. If costs on covered repairs exceed the benefit limit, you pay the difference. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless stated in your full Terms and Conditions.
Making a Service Call: Your coverage starts once your enrollment is received and processed by HomeServe, and you can make a service call as soon as your plan starts. There is a 90-day waiting period before you can make a replacement service call.
Cancellation: Cancel your plan any time by calling HomeServe or visiting www.homeserve.com/cancel. You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro-rata refund (less benefits paid). Upon renewal/restart, you can cancel any time and you will get a pro-rata refund (less benefits paid).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.
Frequently asked questions
What's covered?
Coverage provides, up to the applicable benefit limit, to repair or replace the following for which you have sole responsibility, that has experienced an operational failure and is damaged due to normal wear and tear, not accident or negligence: the water heater fueled by natural gas, propane, or electricity. Technicians must have safe access to the work area.
What's not covered?
Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible gas and water supply and delivery piping, and electrical service wiring; damage due to restricted lines or water pressure over 80 P.S.I.; remediating or notifying you of mold or hazardous materials; any sections/parts not installed properly; repairs or replacement protected under other coverage; and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). For replacement, a change in fuel type is not covered. If costs on covered repairs exceed the benefit limit, you pay the difference. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.
When can I make a service call?
Your coverage starts once your enrollment is received and processed by HomeServe, and you can make a service call as soon as your plan starts. There is a 90-day waiting period before you can make a replacement service call.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Cleveland Water and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Cleveland Water. Cleveland Water and HomeServe entered into an agreement to introduce this plan to Cleveland Water’s customers.
Water Heater Repair & Replacement for only $7.49/mo.