As your home gets older, so does the exterior water service line that brings fresh water to your house. Leaks and breaks are usually caused by aging of the pipe, corrosion, extreme temperatures, settling or shifting of the ground. Most, although not all, homeowners are responsible for the cost of repairs, which means you could be faced with an expensive repair bill. If you're unsure about your responsibility for the exterior water service line on your property, contact your municipality or local water company.
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Sewer Line Repair

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Important coverage information

Eligible

  • An owner of both a residential home permanently secured to the ground and the land it is located on
  • Residential homeowner with sole responsibility for the exterior sewer/septic service line.
Additional limitations apply. See more. See less

Not Eligible

  • If you are aware of any pre-existing conditions, defects or deficiencies with your exterior sewer/septic line, or have had any roots removed from your exterior sewer/septic line prior to enrollment.
Additional limitations apply. See more. See less

Exclusions

  • Septic tanks, leach beds, sand mounds, check valves, backflow prevention devices, pumps, or any other type of electrical or mechanical device, rain runoff pipes, gray water removal pipes, or any non-conforming drain line (such as a basement or storm drain); shared line that provides service to multiple properties or secondary buildings; repairs to multiple line systems, any line that branches off your main line, or any secondary lines exiting your home; repair to your line if your cleanout(s) is/are inaccessible, missing, broken, or not installed up to code; snaking from roofs or toilets; repair due to failed dye and/or smoke tests or third party inspections of any kind; replacement of your entire sewer/septic line; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: An owner of both a residential single structure that is permanently secured to the ground and the land it is located on may be eligible for coverage. This includes single family homes (inclusive of manufactured housing), duplexes and townhomes. Recreational vehicles and properties used for commercial purposes are not eligible. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your exterior sewer/septic line. If your entire exterior sewer/septic line is shared with any third party or covered by a homeowners', condominium or like association, then you are not eligible.
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair a single blocked sewer line, for which you have sole responsibility, that takes wastewater away from the external wall of your home up to your utilityƂ?s responsibility, or septic line that takes wastewater away from the external wall of your home up to the point of connection to the septic tank on your property, that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Septic tanks, leach beds, sand mounds, check valves, backflow prevention devices, pumps, or any other type of electrical or mechanical device, rain runoff pipes, gray water removal pipes, or any non-conforming drain line (such as a basement or storm drain); shared line that provides service to multiple properties or secondary buildings; repairs to multiple line systems, any line that branches off your main line, or any secondary lines exiting your home; repair to your line if your cleanout(s) is/are inaccessible, missing, broken, or not installed up to code; snaking from roofs or toilets; repair due to failed dye and/or smoke tests or third party inspections of any kind; replacement of your entire sewer/septic line; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms. HomeServe is an independent company separate from your utilities company.

Frequently asked questions

When can I make a replacement service call?*
What's covered: Coverage provides, up to the benefit amount, for the covered cost to repair a single blocked sewer line, for which you have sole responsibility, that takes wastewater away from the external wall of your home up to your utilitys responsibility, or septic line that takes wastewater away from the external wall of your home up to the point of connection to the septic tank on your property, that is damaged due to normal wear and tear, not accident or negligence. Not covered: Septic tanks, leach beds, sand mounds, check valves, backflow prevention devices, pumps, or any other type of electrical or mechanical device, rain runoff pipes, gray water removal pipes, or any non-conforming drain line (such as a basement or storm drain); shared line that provides service to multiple properties or secondary buildings; repairs to multiple line systems, any line that branches off your main line, or any secondary lines exiting your home; repair to your line if your cleanout(s) is/are inaccessible, missing, broken, or not installed up to code; snaking from roofs or toilets; repair due to failed dye and/or smoke tests or third party inspections of any kind; replacement of your entire sewer/septic line; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Cleveland Water and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Cleveland Water.

Sewer Line Repair for only $5.49/mo.

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