On -> Off Bill Conversion

• Why can’t I keep my plans from HomeServe on my Contra Costa Water District bill?

  Due to state regulatory direction, beginning February 1st, 2025, the charges for your plans from HomeServe will no longer be included on your Contra Costa Water District bill. However, we would like to give you the opportunity now to provide a new payment method directly to HomeServe.

• I would like to keep my plans from HomeServe, what do I need to do to maintain my coverage?

  • Call HomeServe at 833-526-8408.
  • Provide your billing details.

• What will change when I sign up for direct bill from HomeServe?

  • Protection plans from HomeServe will be billed directly by HomeServe on your new payment method.
  • Protection plan costs will not be on your Contra Costa Water District bill.
  • Your start date will change to the date the plan(s) is re-enrolled with your new payment method.

• I understand my billing method is changing but is everything else staying the same?

  Yes, your monthly protection plan coverage and customer service will all stay the same, should you elect to continue your protection plan with HomeServe.

• Will I have to wait an additional 30 days for repairs after switching over my payment details?

  No, you will not have to wait an additional 30 days for repairs.

• I just updated my payment details, how long will it take for my new payment method to be billed?

  Your new payment method will typically be billed within 3 days of enrollment.

• What if I have already been billed for my plan(s) from HomeServe this month?

  If you have been billed already, that charge will cover the cost of your plan(s) for the previous month. The new payment method will be charged and will cover the cost of plan(s) for the current month.

• I’m not sure if I have coverage from HomeServe, how do I know if I’m enrolled in a protection plan from HomeServe?

  Call HomeServe at 833-526-8408.