Dana L. of Twinsburg, Ohio, was experiencing an unpleasant problem – a sewer backup.
She’d showered, then went down to wash a load of laundry.
“I noticed a pretty foul smell,” she said. “I opened the laundry room door to find out it was flooded.”
Not only that, but her downstairs bathroom also had experienced a backup and was flooded. She didn’t dare use her bathrooms or her laundry facilities, lest she compound the problem and send even more sewage into her home.
“It was not pretty,” she said.
However, Dana knew just what to do – call HomeServe, a leading provider of emergency home repair plans. Dana has several HomeServe plans to protect her home, including one protecting her from the cost of sewer line repairs and replacement.
“When I see that water and I know there’s been a backup, I call that 800 number and let them know that I’ve had a sewer backup. They have been great about making sure that a company gets out here, because, obviously when you have that kind of back up, you are stuck. You can’t shower, you can’t do your laundry, you have to be very careful even about using the bathroom. I’m really grateful that they are able to get someone out here as quickly as they do.”
Not only was Dana appreciative of receiving prompt service, but she also liked that she was kept informed about when to expect a technician at her home.
“Of course, I signed up for that, so I know, every step of the way, what’s going on, when to expect a phone call and when to expect a service person.”
“It is just so comforting to know that all I need to do is call that 800 number and they will send a reliable service out to take care of the problem.”
When Dana called HomeServe and reported the issue, Ciro’s Sewer Cleaning was dispatched to address her issue, and they snaked the sewer line with a root cutter attachment, pulling out a large glob of roots. Dana has a clay sewer line, and roots seek out clay sewer lines, finding joints or small cracks, forcing their way inside and growing inside the lines, clogging them.
“Ciro’s has been great,” she said, praising the contractor for valuing her time and giving her prompt service and responsive communication about when they would be arriving.
In addition to receiving prompt service from Ciro’s, Dana was kept informed of what was going on with her repair and received great customer service.
“They come out, they explain what they are doing,” she said.
Shortly after arriving, Ciro’s had unclogged Dana’s drain and had water flowing freely through the line again – meaning that Dana was able to shower, wash clothes and dishes and use the bathroom without worry again. And she saved nearly $200.
Having been a widow for many years, Dana said she finds peace of mind in having a HomeServe plan to handle covered home repair emergencies.
“I would always say to my husband, ‘oh my gosh, what are we going to do?’ and he would take care of it,” Dana said. “It is just so comforting to know that all I need to do is call that 800 number and they will send reliable service out to take care of the problem. I’m not going to my local community Facebook page, saying, ‘oh my goodness, I have a sewer backup, who should I call?’ because you don’t know who to call. And you don’t know who’s reputable and who’s reliable. I wouldn’t know who to call and I wouldn’t know if the job they were doing was the appropriate step.”
Published May 25, 2023