Introducing Early Access to HomeServe Telefix

FREE Home Repair Advice Over the Phone
1-833-TELEFIX (835-3349)

Staying at home? Need urgent home repair help? Get personalized, step-by-step "how to fix it" instructions over the phone. Chat with an expert, pre-screened plumber, electrician, or heating and cooling contractor. 
 
Meet Telefix: HomeServe’s FREE, over the phone home repair service. Early-released to help homeowners across the U.S. during these challenging times.*
*Telefix is available to homeowners in the continental U.S. (except CA).

 

 
 

How Telefix Works

  1. step 1

    Identify the problem

    Is your repair related to electrical, plumbing, heating/cooling, or a water heater? Be ready to tell us the specifics of your home repair issue.

  2. step 2

    Call 1-833-TELEFIX

    Agents will take your information and nature of your home repair. An expert plumber, electrician or HVAC contractor will call you to help you troubleshoot your issue.

  3. step 3

    Get FREE virtual repair help

    Contractors will give FREE step-by-step guidance to help you DIY easy fixes for plumbing, electrical or heating/cooling problems.**


**If a technician can’t help you fix the issue over the phone, he/she will suggest options for in-home repair. These options include 1) if your repair is covered by a plan from HomeServe in which you are currently enrolled, we will arrange the in-home repair for you in accordance with the terms of your plan; 2) if your repair is not covered under a plan from HomeServe or you are not currently enrolled in a plan from HomeServe, we will, subject to availability and at your election, connect you to a local, licensed, pre-screened technician in our network or refer you to a local contractor. As part of our response to the COVID-19 pandemic, technicians are trained and have personal protective equipment (PPE) to help to keep you and your home safe. Learn more about our safety measures. Telefix is in early beta testing and will look to survey users to provide feedback on how to improve this service in the future.

 

Frequently Asked Questions

What can you repair?
Telefix offers FREE, expert, over-the-phone assistance for electrical, plumbing, water heater and HVAC (heating/cooling) home repair issues.
How much time will the contractor spend on the phone with me? 
Most calls average around 15-20 minutes to diagnose the problem and then help you DIY fix it. 
How can I fix it myself?
Telefix contractors will help to diagnose the electrical, plumbing or HVAC issue over the phone and will provide FREE step-by-step assistance to help you troubleshoot and fix it yourself. 
Is it safe for me to fix it myself?

Telefix pre-screened plumbers, electricians, and heating and cooling contractors are trained to help you attempt easy repairs by guiding you through step-by-step instructions over the phone. Our contractors and technicians will not have you attempt anything dangerous or that would cause a future repair issue. Should the technician be unable to help you fix the issue over the phone, he/she will suggest options for in-home repair.

These options include 1) if your repair is covered by a plan from HomeServe in which you are currently enrolled, we will arrange the in-home repair for you in accordance with the terms of your plan; 2) if your repair is not covered under a plan from HomeServe or you are not currently enrolled in a plan from HomeServe, we will, subject to availability and at your election, connect you to a local, licensed, pre-screened technician in our network or refer you to a local contractor.

Are you open on weekends? 
The HomeServe Telefix service is currently available to everyone in the continental United States, every Monday through Friday, 8am to 8pm EST. We hope to expand these hours and days in the future.
If the call doesn't help fix the issue, will you find a licensed technician to conduct the repair in my home? 
If a technician can’t help you fix the issue over the phone, we can help find you the right licensed technician if you’d like. Contractors and technicians in our network are licensed and insured professionals who have been pre-screened to deliver quality service.
 
What if I have a plan from HomeServe?
If the Telefix technician can’t help you fix your home repair issue over the phone and the repair is covered by a current plan from HomeServe, we will arrange the in-home repair for you in accordance with the terms of your plan. If your repair is not covered under your plan, we will, subject to availability, connect you to a local, licensed, pre-screened technician in our network or refer you to a local contractor. 
If I’m not currently a HomeServe customer, will having a contractor come to my home for a repair cost me anything?
 
We are happy to help homeowners without an electrical, plumbing or HVAC plan from HomeServe by connecting you to a local, licensed, pre-screened technician in our network or referring you to a local contractor, subject to availability. 
How is HomeServe handling in home repairs during the COVID-19 pandemic? 
At HomeServe,  we are doing our part to help flatten the curve. We have made some important adjustments to help maintain our operations, so we can continue to provide excellent customer service. This includes making sure the HomeServe network of contractors and technicians are trained and have personal protective equipment (PPE) to help to keep you and your home safe. Read more from our CEO.  
 

Be prepared and have peace of mind

Find out how you can protect you and your family from the hassle, stress and inconvenience of home repairs each and every day. See how having a plan from HomeServe can help.

Learn More




Telefix is a virtual service provided at no charge. By participating in Telefix, you agree that neither HomeServe, nor any of its affiliates, officers, directors, agents or representatives shall have any liability to you or anyone else for any damages or injury to you, others or your property or for any other claims by you or others - your use of any information provided is your own decision. All Telefix information is "AS-IS" and HomeServe makes no representation, express or implied, regarding suitability, reliability, applicability, accuracy, merchantability, fitness for a particular purpose, result or anything else.

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