Introducing Early Access to HomeServe Telefix™
FREE Home Repair Advice Over the Phone1-833-TELEFIX (835-3349)
Meet Telefix: HomeServe’s FREE, over the phone home repair service. Early-released to help homeowners across the U.S. during these challenging times.*
How Telefix Works
-
step 1
Is your repair related to electrical, plumbing, heating/cooling, or a water heater? Be ready to tell us the specifics of your home repair issue.
-
step 2
Agents will take your information and nature of your home repair. An expert plumber, electrician or HVAC contractor will call you to help you troubleshoot your issue.
-
step 3
Contractors will give FREE step-by-step guidance to help you DIY easy fixes for plumbing, electrical or heating/cooling problems.**
**If a technician can’t help you fix the issue over the phone, he/she will suggest options for in-home repair. These options include 1) if your repair is covered by a plan from HomeServe in which you are currently enrolled, we will arrange the in-home repair for you in accordance with the terms of your plan; 2) if your repair is not covered under a plan from HomeServe or you are not currently enrolled in a plan from HomeServe, we will, subject to availability and at your election, connect you to a local, licensed, pre-screened technician in our network or refer you to a local contractor. As part of our response to the COVID-19 pandemic, technicians are trained and have personal protective equipment (PPE) to help to keep you and your home safe. Learn more about our safety measures. Telefix is in early beta testing and will look to survey users to provide feedback on how to improve this service in the future.
Frequently Asked Questions
Telefix pre-screened plumbers, electricians, and heating and cooling contractors are trained to help you attempt easy repairs by guiding you through step-by-step instructions over the phone. Our contractors and technicians will not have you attempt anything dangerous or that would cause a future repair issue. Should the technician be unable to help you fix the issue over the phone, he/she will suggest options for in-home repair.
These options include 1) if your repair is covered by a plan from HomeServe in which you are currently enrolled, we will arrange the in-home repair for you in accordance with the terms of your plan; 2) if your repair is not covered under a plan from HomeServe or you are not currently enrolled in a plan from HomeServe, we will, subject to availability and at your election, connect you to a local, licensed, pre-screened technician in our network or refer you to a local contractor.
Be prepared and have peace of mind
Find out how you can protect you and your family from the hassle, stress and inconvenience of home repairs each and every day. See how having a plan from HomeServe can help.
Telefix is a virtual service provided at no charge. By participating in Telefix, you agree that neither HomeServe, nor any of its affiliates, officers, directors, agents or representatives shall have any liability to you or anyone else for any damages or injury to you, others or your property or for any other claims by you or others - your use of any information provided is your own decision. All Telefix information is "AS-IS" and HomeServe makes no representation, express or implied, regarding suitability, reliability, applicability, accuracy, merchantability, fitness for a particular purpose, result or anything else.