About Wyandotte and HomeServe
HomeServe is offering Wyandotte customers coverage plans that can protect you from the expense and inconvenience of interior and exterior home repairs.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from the Kansas City Board of Public Utilities and the Unified Government of Wyandotte County/Kansas City and offers this optional service plan as an authorized representative of the contract issuer, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from the Kansas City Board of Public Utilities or the Unified Government of Wyandotte County/Kansas City.
Frequently Asked Questions
Who is HomeServe?
HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.
When can I make a service call?
Your plan starts the day your form is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What quality of repair can I expect?
Local, licensed and insured plumbers perform all covered repairs, which are guaranteed against defects in materials and workmanship for one year.
What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).