HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.

WaterOne wants to educate homeowners about their responsibilities and that they have options (such as HomeServe) for protecting themselves if an emergency home repair is needed. These types of repairs can be costly; however many homeowners are unaware of what they're responsible for on their property. It's important to know your responsibilities and that you have options. HomeServe is just one option for emergency home repair protection.  Through due diligence, WaterOne has determined that HomeServe's emergency home repair coverage is something that you may want to consider. Homeowners must decide for themselves if HomeServe is right for them. This offer is completely voluntary.

No. People who decide to buy these services also become HomeServe customers. Billing and payments on warranty coverage will be transacted directly between you and HomeServe. You will continue to receive you bill for water services from WaterOne as usual, independent of your status with HomeServe.

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. 

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-855-852-0141 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.

If you would prefer not to receive mailings, please call 1-855-852-0141 or email wateronewebinfo@homeserveusa.com. Please allow 30 days for your request to be processed. During that time, you may continue to receive mail while our records are being updated.

You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-855-852-0141. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.