About Utilities, Inc. and HomeServe
HomeServe USA Repair Management Corp. (“HomeServe”) is an independent company separate from Utilities, Inc. and offers this optional service as an authorized representative of AMT Warranty Corp., the contract issuer. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Utilities, Inc.
HomeServe is an approved service warranty company in the Commonwealth of Kentucky and not a contractor. It hires independent contractors to complete all repairs.
Warranty services are not part of Utilities, Inc.’s regulated utility service offerings, nor are they in any way sanctioned by the North Carolina Utilities Commission. There is no advantage to customers who buy warranty services, nor do customers have to buy these products to continue receiving the same reliable regulated water service from Utilities, Inc.
PA registration #053636.
Frequently Asked Questions
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.
Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-888-300-4513 and one of our customer service specialists will get you started on your service call.
Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.