About Suez and HomeServe
To better serve customers, HomeServe has partnered with Suez to offer customers optional, yet affordable programs that can help provide protection against costly and inconvenient repairs to systems throughout their homes and properties.
HomeServe USA Repair Management Corp. (“HomeServe”) is an independent company separate from Suez and offers this optional service as an authorized representative for AMT Warranty Corp., the contract issuer. Participation in this service plan will not affect the price, availability or terms of service from Suez.
Frequently Asked Questions
Who is HomeServe?
HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.
If I'm a Suez customer, will HomeServe charges show up on my bill?
No. Customers who sign up for these services will be billed directly by HomeServe.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
When can I make a service call?
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.
What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro-rata refund less any claims paid (where applicable).