About South Jersey Energy Service Plus and HomeServe
Frequently Asked Questions
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.
Step 1: If you should suffer a home repair emergency that is covered by your plan, call HomeServe toll-free at 1-855-753-7526 and one of our customer service specialists will get you started on your service call.
Step 2: A local, licensed and insured SJESP technician* will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly.
*for Heating System, Cooling System, Water Heater, Interior Range and Interior Dryer repairs, the technician who comes to your home will be a SJESP company technician.
You may cancel within 30 days of your start date for a full refund less any claims paid; cancellations after the first 30 days will result in a pro-rata refund less any claims paid. Most basic homeowners insurance policies and local utility companies do not cover repair or replacement of this line. If you find you have similar coverage, you can contact HomeServe at 1-855-336-2465 to cancel and you will receive a refund of your service agreement fee, less any claims paid.
Click here to read the full cancellation policy.