Garden People

About Rinnai and HomeServe

Rinnai has teamed up with HomeServe to provide its customers with extended service protection plans for Rinnai products should they need labor beyond the manufacturer’s original warranty.
HomeServe USA Repair Management Corp. (“HomeServe”), is an independent company separate from Rinnai and offers this optional service plan as an authorized representative of the contract issuer. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Rinnai.

Frequently Asked Questions

Who is HomeServe?
HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.
Why did Rinnai select HomeServe?
Gas appliances are important home investments, and Rinnai wants to offer customers the very best warranty and service packages to protect those investments. Once your parts and labor warranties expire, you become responsible for costs associated with repairing your Rinnai branded water heater. Repairs can be expensive and in many cases are not covered by basic homeowners insurance. That is why Rinnai has partnered with HomeServe to offer optional coverage plans to its customers. This policy can protect you from the expense and inconvenience of emergency repairs to your water heater or wall furnace.
After I purchase a plan, when does my coverage begin?

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-855-400-7559 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

Who will come to my home to make the repair?
Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.
How do I cancel my plan?
You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-855-400-7559. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.

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