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About Piedmont Natural Gas and HomeServe

Piedmont Natural Gas has teamed up with HomeServe to offer optional home repair service plans that provide protection from the financial burden of unexpected home repairs.

Repair Plans

Customers who purchase following plans will be billed directly on their Piedmont Natural Gas bill.
HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Piedmont Natural Gas and offers this optional service plan as an authorized representative of the contract issuer, AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Piedmont Natural Gas.

These service plans are not part of Piedmont's regulated utility service offerings, nor are they in any way sanctioned by the North Carolina Utilities Commission, South Carolina Public Service Commission, or Tennessee Regulatory Authority. There is no advantage to customers who buy these service plans, nor do customers have to buy these service plans to continue receiving the same reliable regulated natural gas service from Piedmont Natural Gas.

Frequently Asked Questions

Who is HomeServe?
HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.
Why did Piedmont Natural Gas select HomeServe?
Piedmont Natural Gas values its customers, so they have teamed up with HomeServe to offer optional home repair service plans to help protect you from the financial burden of unexpected home repairs and provide local and licensed technicians to complete your repair. You can rest easy knowing that you are protected against a breakdown to the important systems in your home.
If I'm a Piedmont Natural Gas customer, will HomeServe charges show up on my Piedmont Natural Gas bill?
Yes. Customers who sign up for these services from HomeServe will be billed directly on their Piedmont Natural Gas bill.
Does my homeowners insurance or local utility cover repairs to the systems in my home?

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. 

After I purchase a plan, when does my coverage begin?

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-888-302-0141 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

Who will come to my home to make the repair?
Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.
How do I cancel my plan?
You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-888-302-0141. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.

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