About Piedmont Natural Gas and HomeServe
These service plans are not part of Piedmont's regulated utility service offerings, nor are they in any way sanctioned by the North Carolina Utilities Commission, South Carolina Public Service Commission, or Tennessee Regulatory Authority. There is no advantage to customers who buy these service plans, nor do customers have to buy these service plans to continue receiving the same reliable regulated natural gas service from Piedmont Natural Gas.
Frequently Asked Questions
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.
Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-888-302-0141 and one of our customer service specialists will get you started on your service call.
Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.