About EPCOR and HomeServe
Frequently Asked Questions
You can receive information about any of the following products:
- Exterior Water Service Line Insurance
- Interior Plumbing & Drainage Insurance
- Exterior Sewer/Septic Line Insurance
- Interior Gas Line Insurance
- Interior Electrical Line Insurance
- Heating System Insurance
- Water Heater Repair & Replacement Insurance
- Exterior Dual Line Insurance
Step 1: If you should suffer a home repair emergency that is covered by your plan, call HomeServe toll-free at 1-855-441-1396.
Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, just sign the repair form and we pay the technician directly for you.
It’s that simple!
You may cancel within 30 days of your start date for a full refund less any claims paid; cancellations after the first 30 days will result in a pro-rata refund less any claims paid. Most basic homeowners insurance policies and local utility companies do not cover repair or replacement of this line. If you find you have similar coverage, you can contact HomeServe at 1-855-336-2465 to cancel and you will receive a refund of your service agreement fee, less any claims paid.
Click here to read the full cancellation policy.