HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.

In response to inquiries received from customers regarding water service lines, Des Moines Water Works evaluated options to manage the cost and inconvenience of a water line emergency. These types of repairs can be costly; however, many homeowners are unaware of what they're responsible for on their property. It's important to know your responsibilities and options. After considering several companies that offer this type of protection, Des Moines Water Works has aligned with HomeServe, to make its Water Service Line Coverage available to customers. Homeowners must decide for themselves if HomeServe is right for them. This coverage is optional.

Yes. Customers who sign up for these services from HomeServe will be billed directly on their Des Moines Water Works bill.

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. 

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-855-695-1493 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.

You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-855-695-1493. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.