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Affordable Repair Plans for

City of Memphis Customers

City of Memphis
Special Offer: 10% OFF when you select two or more plans!*

Get 10% OFF the current price for the first year when you select two or more plans.* You will be renewed annually at the then-current renewal price.

With repair plans from HomeServe, you can get access to our 24/7 hotline where you can schedule a repair for the systems in and around your home. There's never a deductible, we pay the technician's bill up to the benefit amount and we guarantee all covered repairs for one year.

Why Choose HomeServe?

  • $0 deductible
  • Local, licensed and insured technicians
  • Repairs guaranteed for 1 year
  • 24/7 repair hotline

Selected Plans

$2.99/mo. $5.99/mo.

This Plan Includes: 1

  • Unlimited annual benefit amount
  • Water Line Restoration: Multiple- service calls ($1,000 per call)
  • Exterior Water Service Line: Multiple service calls up to annual benefit
  • 30-day review period
  • One-year guarantee on all covered repairs

What's covered: 1

  • Excavation to expose pipe
  • Pipe replacement or repair
  • Repair or replacement of seals and joints
  • Unblocking
  • Fitting external valves
  • Fusing
  • Locating the leak
  • Welding
  • Pipe cutting

Exclusions: 1

  • Frozen lines, any tanks or appliances, lines that have failed a proactive inspection or test when no operational failure has occurred, branch lines, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.
$4.74/mo. $9.49/mo.

This Plan Includes: 2

  • Unlimited annual benefit amount
  • Drain Cleaning: Multiple service calls up to annual benefit
  • Grinder Pump: Multiple service calls up to annual benefit
  • Sewer/Septic Line Restoration : Multiple- service calls ($1,000 per call)
  • Exterior Sewer/Septic Line: Multiple service calls up to annual benefit
  • 30-day review period
  • One-year guarantee on all covered repairs

What's covered: 2

  • Locating the blockage or collapse
  • Unblocking
  • Excavation to expose pipe
  • Fitting external valves
  • Pipe replacement or repair
  • Fusing
  • Repair or replacement of seals and joints
  • Welding
  • Pipe cutting

Exclusions: 2

  • Non-conforming drain lines, septic/collection tanks, leaching fields, lines that branch off and do not connect back to the primary system, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.
$6.24/mo. $12.49/mo.

This Plan Includes: 3

  • $7,000 annual benefit amount
  • Interior Drainage: 2 service calls ($3,500 per call)
  • Interior Plumbing: 2 service calls ($3,500 per call)
  • 30-day review period
  • One-year guarantee on all covered repairs

What's covered: 3

  • Blocked drain
  • Repair/replace burst interior water pipe
  • Leaking supply pipe to hot water heater
  • Unblocking an overflowing toilet or sink due to clogged drains
  • Leaking wax seal

Exclusions: 3

  • Non-conforming drain lines; appliances, fittings, fixtures, hose bibbs, vent stacks, pressure reducing valves, backflow prevention devices, fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems, pumps, or grinders; frozen pipes; and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. If costs on covered repairs exceed the benefit limit, you pay the difference. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.
$6.49/mo. $12.99/mo.

This Plan Includes: 4

  • $2,500 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day review period
  • One-year guarantee on all covered repairs

What's covered: 4

  • Capacitors
  • Circuit boards
  • Internal fuses
  • Breakers
  • Condensate pumps
  • Condenser motor
  • Condenser fan
  • Contactor switches
  • Delay timer
  • Fan controls
  • Fan relays
  • Filter dryer
  • High and low pressure switches
  • Limit controls
  • Transformers
  • Valves

Exclusions: 4

  • Air ducts, a/c coils, registers, grilles, asbestos coverings, balancing of system, wiring and parts external to the unit, compressors or chillers, condenser casings, condenser coils, evaporator coils, metering systems/TXV valves, refrigerant for maintenance recharges, more than 1 pound of refrigerant, thermostats, thermostat wiring, refrigerant conversions; disconnect boxes and all wiring, breakers and switches contained within them; remediating or notifying you of mold or hazardous materials; any sections/parts not installed properly; repairs or replacement protected under other coverage; and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). If costs on covered repairs exceed the benefit limit, you pay the difference. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.
$6.49/mo. $12.99/mo.

This Plan Includes: 5

  • $2,500 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day review period
  • One-year guarantee on all covered repairs

What's covered: 5

  • Air scoops and aquastat
  • Barometric damper
  • Belts and pulleys
  • Blower motors and assembly
  • Circuit boards and circulators
  • ECO safeties
  • Fan and limit controls
  • Fusible links and gas valves
  • Ignition controls
  • Inducted draft motor
  • Blower and low water cutoff
  • Main and pilot burners
  • Pilots and thermocouples
  • Pressure switch and regulator valves
  • Relays, spill switches and transformers

Exclusions: 5

  • Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, thermostats, thermostat wiring, air balancing, chimney maintenance or repairs, heating jacket, asbestos or other insulation; heat exchangers, leaking boilers, boiler distribution piping, radiators; remediating or notifying you of mold or hazardous materials; any sections/parts not installed properly; repairs or replacement protected under other coverage; and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). If costs on covered repairs exceed the benefit limit, you pay the difference. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.
$6.49/mo. $12.99/mo.

This Plan Includes: 6

  • $1,500 annual benefit amount
  • Gas/Electric Water Heater Repair Only: Multiple- service calls ($1,500 per call)
  • Gas/Electric Water Heater Replacement Only: Multiple- service calls ($1,500 per call)
  • 30-day review period
  • 90-day wait applies for water heater replacement
  • One-year guarantee on all covered repairs

What's covered: 6

  • Pilot light
  • Temperature control
  • Main burner
  • Burner supply tube and assembly
  • Drain and gas valves

Exclusions: 6

  • Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible gas and water supply and delivery piping, and electrical service wiring; damage due to restricted lines or water pressure over 80 P.S.I.; and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. If costs on covered repairs exceed the benefit limit, you pay the difference. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.

Order Summary

Enhanced Exterior Water Line 1

Remove
$2.99/mo.

Enhanced Exterior Sewer/Septic Line Plus 2

Remove
$4.74/mo.

Interior Plumbing & Drainage System 3

Remove
$6.24/mo.

Cooling System 4

Remove
$6.49/mo.

Heating System 5

Remove
$6.49/mo.

Water Heater Repair & Replacement 6

Remove
$6.49/mo.

Exterior Water Service Line Plus Restoration

Remove
$5.99/mo.

Exterior Sewer/Septic Line Plus Restoration

Remove
$9.49/mo.

Interior Plumbing and Drainage System Coverage

Remove
$11.24/mo.

Frequently asked questions

What is HomeServe?
HomeServe is a leading provider of home repair solutions, serving nearly 5 million customers with more than 8.7 million protection plans in North America. Our goal is to provide homeowners with the tools to help protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating, and cooling emergencies.
How protection plans from HomeServe work.
Call HomeServe's 24/7 emergency repair hotline to schedule a repair appointment. A local repair expert will be sent to your home to fix your covered repair.
Do I need a home protection plan if I have Homeowners' insurance?
Homeowners' insurance typically protects your home from things that might happen, like fires, theft, or natural disasters. A protection plan from HomeServe helps protect your budget from major repairs (water/sewer lines, heating and cooling, plumbing, and electric) due to wear and tear.
What is I change my mind and want to cancel?
Did you know most basic home insurance policies do not cover repair or replacement of home systems due to normal wear and tear? That is why having a plan is important. However, should you decide to cancel, you may do so at any time by calling 855-336-2465 or by visiting your online account.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.

HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 7134 Lee Highway, Chattanooga, TN 37421, is an independent company separate from City of Memphis. City of Memphis is not responsible for the service plans offered by HomeServe and its affiliates. HomeServe offers this optional service plan as an authorized representative of the service contract provider, CNA Warranty Services, Inc., 151 N Franklin St., Chicago, IL 60606. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from City of Memphis.

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