A low-cost repair plan from HomeServe can help you worry less about the costs and hassles from interior electrical line-related breakdowns.
About Duquesne Light Company and HomeServe
Home emergency repairs can be expensive and time-consuming. Duquesne Light Company has partnered with HomeServe to help eligible customers be prepared and have the best possible service in the case of such a breakdown. With a repair plan from HomeServe, you can get access to our 24/7 hotline where you can schedule a repair for the major systems in and around your home.
This Plan Includes
- Unlimited annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
$1.99/mo.
$3.99/mo.
50% off your first year
With an exterior water service line repair plan, have peace of mind against the high costs of water line repairs or replacements.
This Plan Includes
- Unlimited annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
$2.49/mo.
$4.99/mo.
50% off your first year
With a water service line repair plan, have peace of mind against the high costs of water line repairs or replacements.
This Plan Includes
- $750 annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Get protection against surprise repair costs to the line that takes wastewater away from your home with affordable coverage from HomeServe.
This Plan Includes
- $10,000 annual benefit amount
- Drain Cleaning: Multiple service calls up to annual benefit
- Exterior Sewer/Septic Line: Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
$5.49/mo.
$10.99/mo.
50% off your first year
HomeServe can help you worry less about the costs and hassles from interior plumbing line and drainage pipe-related breakdowns.
This Plan Includes
- $1,500 annual benefit amount
- Interior Drainage: Multiple service calls up to annual benefit
- Interior Plumbing: Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
- $25 deductible
You rely on air conditioning to keep your home comfortable and humidity-free. Help protect your finances from the costs and hassle of emergency repairs with a cooling system repair plan from HomeServe.
This Plan Includes
- Unlimited annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
- $25 deductible
$2.47/mo.
$4.95/mo.
50% off your first year
Help safeguard your finances against the costs of emergency repairs with an exterior electrical system repair plan from HomeServe. This low-cost coverage can help ensure that your exterior electrical line can be fixed by a licensed and insured professional in a timely manner.
This Plan Includes
- $3,000 annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
$2.49/mo.
$4.99/mo.
50% off your first year
Make sure you don’t get left out in the cold if your heating system breaks down. Stay warm with a heating system repair plan from HomeServe.
This Plan Includes
- Unlimited annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
- $25 deductible
$2.47/mo.
$4.95/mo.
50% off your first year
An unexpected water heater breakdown can really disrupt your daily routine. With a water heater plan from HomeServe you can get peace of mind against water heater issues for one low monthly price.
This Plan Includes
- $1,000 annual benefit amount
- Gas/Electric Water Heater Only: Multiple service calls up to annual benefit
- Gas/Electric Water Heater Replacement Only: Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- 90-day wait applies for water heater replacement
- One-year guarantee on all covered repairs
$3.47/mo.
$6.95/mo.
50% off your first year
Frequently asked questions
What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
DLC Above Ground Electric Service
Basically, DLC maintains the wire that delivers electricity from the utility pole on your street to your home and the meter that measures your power usage. It is also important to note that while DLC maintains the service-drop wire, the customer is responsible for having any vines or tree branches pruned or removed from the service-drop area that may interfere with your electric service. For your personal safety and the safety of those you may hire, qualified line clearance tree professionals must be used to remove any vegetation around energized wires.
1. Service Drop - While DLC maintains the service-drop wire, you are responsible for pruning or removing any tree branches or vegetation that may interfere with your electric service.
2. Point of Attachment - We provide the anchor - known as a "one point" - that attaches the service drop to the home.
3. Weatherhead and Service Entrance Cable - You are responsible for the weatherhead and the wire that runs along the outside of your home into the meter, as well as from the meter to your service panel or fuse box. The weatherhead protects the service entrance cable from weather conditions.
4. Meter Base - The metal box that houses the meter is the customer's responsibility.
5. Meter - DLC owns and maintains the meter.
6. Service Panel or Fuse Box - You are responsible for the box, the circuit breaker or fuses, and all of the wiring inside the home.
1. Service Drop - While DLC maintains the service-drop wire, you are responsible for pruning or removing any tree branches or vegetation that may interfere with your electric service.
2. Point of Attachment - We provide the anchor - known as a "one point" - that attaches the service drop to the home.
3. Weatherhead and Service Entrance Cable - You are responsible for the weatherhead and the wire that runs along the outside of your home into the meter, as well as from the meter to your service panel or fuse box. The weatherhead protects the service entrance cable from weather conditions.
4. Meter Base - The metal box that houses the meter is the customer's responsibility.
5. Meter - DLC owns and maintains the meter.
6. Service Panel or Fuse Box - You are responsible for the box, the circuit breaker or fuses, and all of the wiring inside the home.
*HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Ave, 6th Floor, Norwalk, CT 06850, is an independent company separate from Duquesne Light Company and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Duquesne Light Company. Duquesne Light Company has entered into a commercial agreement to introduce these plans to Duquesne Light Company customers; however, Duquesne Light Company does not endorse HomeServe. It is up to you decide if the plans are right for you. Furthermore, failure to pay for these optional service plans will not result in termination of utility service. Duquesne Light Company customers may enroll in service plans from other companies.