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- Exterior Water Service Line
- Exterior Sewer/Septic Line
- Exterior Water Service Line - Unlimited
- Exterior Sewer/Septic Line - Unlimited
- Exterior Water Service Line: Unlimited/Unlimited per call
- Exterior Sewer/Septic Line: Unlimited/$7,500 per call
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Terms & Conditions
Exterior Water Service Line
Terms & ConditionsExterior Sewer/Septic Line
Terms & Conditions
- Exterior Sewer/Septic Line
- Exterior Sewer/Septic Line - Unlimited
- Exterior Sewer/Septic Line: Unlimited/$7,500 per call
- Exterior Water Service Line
- Exterior Water Service Line - Unlimited
- Exterior Water Service Line: Unlimited/Unlimited per call
Frequently asked questions
What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured contractors perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
* HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Cleveland Water and offers this optional service plan as an authorized representative of the service contract provider as stated under each specific plan offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Cleveland Water. Cleveland Water and HomeServe entered into an agreement to introduce this plan to Cleveland Water’s customers.
