Exterior Line Coverage Rail
$7.42/mo.
$8.25/mo.
Save 10% off
30 Day Money Back Guarantee
Why choose this plan:
- Unlimited annual benefit amount
- Exterior Sewer/Septic Line: Unlimited service calls (Unlimited per call)
- Exterior Water Service Line: Unlimited service calls (Unlimited per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What's covered
- Excavation to expose pipe
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Unblocking
- Fitting external valves
- Fusing
- Welding
- Pipe cutting
- Backfilling of areas disturbed by repairs
- Locating the leak
Replacing a water service line costs an average of $2,661 and the price tag for replacing a sewer/septic line averages $5,054.*
If your water service line fails, it can cause:
- a visible water leak in your yard
- low water pressure
- water leaks in your basement
If your sewer/septic line fails, it can cause:
- clogged/backed up drains inside your home
- sewage backed up in your yard
- sewage flooding in your basement
*National average repair costs within the HomeServe network as of June 2020.
Overview
As a home ages, so do the exterior water service and sewer/septic lines. Leaks and breaks are usually caused by aging of the pipe, corrosion, extreme temperatures, or settling or shifting of the ground. Because these lines are buried underground on your property and not typically inspected, a failure is almost impossible to predict. Without this optional coverage you may be faced with thousands of dollars in out-of-pocket expenses if a breakdown occurs and replacement is needed.
Most basic homeowners insurance doesn't cover repairs to the exterior water service line or sewer/septic line on your property from normal wear and tear. Be prepared with an affordable repair plan called Exterior Line Coverage which includes unlimited annual benefit with unlimited service calls for covered repairs.
Important coverage information
Eligible
- An owner of both a residential single structure permanently secured to the ground and the land it is located on
Not Eligible
- If your property is used for commercial purposes; you know of any current problems with your systems before enrollment; your entire system is shared with a 3rd party or covered by a homeowners’ association or the like; or your exterior sewer/septic line previously had roots removed or failed a smoke or dye test without resolution
Exclusions
- Branch lines; septic/collection tanks; leaching fields; non-conforming drain lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Eligibility: An owner of both a residential single structure permanently secured to the ground and the land it is located on may be eligible for coverage. You are not eligible if your property is used for commercial purposes; you know of any current problems with your systems before enrollment; your entire system is shared with a 3rd party or covered by a homeowners’ association or the like; or your exterior sewer/septic line previously had roots removed or failed a smoke or dye test without resolution.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following that have experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. Exterior Water Service Line: The line from your utility’s responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Repair or replacement of non-functioning pressure reducing valves and backflow prevention devices is also covered. Exterior Sewer/Septic Line: The sewer line from the external wall of your home up to your utility’s responsibility or septic line from the external wall of your home up to the point of connection to the septic tank on your property, including branch drains from the point they exit the home to the point they re-enter the home. Repair or replacement of non-functioning grinder pumps and backflow prevention devices is also included.
Not covered: Branch lines; septic/collection tanks; leaching fields; non-conforming drain lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal:The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following that have experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. Exterior Water Service Line: The line from your utility’s responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Repair or replacement of non-functioning pressure reducing valves and backflow prevention devices is also covered. Exterior Sewer/Septic Line: The sewer line from the external wall of your home up to your utility’s responsibility or septic line from the external wall of your home up to the point of connection to the septic tank on your property, including branch drains from the point they exit the home to the point they re-enter the home. Repair or replacement of non-functioning grinder pumps and backflow prevention devices is also included.
Not covered: Branch lines; septic/collection tanks; leaching fields; non-conforming drain lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal:The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
What should I know about Exterior Water Service Line coverage?
What's covered: coverage provides, up to the applicable benefit limit, to repair or replace the following that have experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. The line from your utility’s responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Repair or replacement of non-functioning pressure reducing valves and backflow prevention devices is also covered. Not covered: branch lines; septic/collection tanks; leaching fields; non-conforming drain lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
What should I know about Exterior Sewer/Septic Line coverage?
What's covered: Coverage provides, up to the applicable benefit limit, to repair or replace the following that have experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. The sewer line from the external wall of your home up to your utility’s responsibility or septic line from the external wall of your home up to the point of connection to the septic tank on your property, including branch drains from the point they exit the home to the point they re-enter the home. Repair or replacement of non-functioning grinder pumps and backflow prevention devices is also included. Not covered: Branch lines; septic/collection tanks; leaching fields; non-conforming drain lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
When can I make a service call?
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Charlotte Water and offers this optional service plan as an authorized representative of the service contract provider, CNA Warranty Services, Inc., 151 N Franklin St., Chicago, IL 60606. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Charlotte Water. Charlotte Water and HomeServe entered into an agreement to introduce these plans to Charlotte Water's customers.
Exterior Line Coverage for only $7.42/mo.