Service Line Warranties responds to Ritchie

Resourced by Orlando Sentinal
November 7, 2017

As a Service Line Warranties of America representative, I hope to clarify statements in Lauren Ritchie’s Saturday column, “Central Florida cities should get out of bad deal with ‘warranty’ companies.”

SLWA and its parent company, HomeServe, have an A+ rating from the Better Business Bureau. Through fully transparent partnerships with more than 450 cities, we offer affordable service plans that guard homeowners against often-costly repairs to the service lines on their properties.

Experience tells us that many homeowners aren’t aware that the pipes on their properties aren’t maintained or repaired by the city and aren’t covered by typical homeowners insurance. Our municipal partners believe that offering optional SLWA plans is the right thing to do for residents.

Despite Ritchie’s skepticism, service lines do break. A recent study in the Journal of the American Water Works Association found that water service-line failures are most common in 30- to 60-year-old homes. U.S. Census data show, for example, that about half the homes in Mount Dora, Winter Haven and Longwood, and 1-in-5 Apopka homes, are more than 38 years old.

Readers who have questions about SLWA, our partnerships or the satisfaction of our customers should contact us rather than rely on commentary.

Myles Meehan public relations, HomeServe USA, parent company of SLWA

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