HomeServe USA Offering Home Repair Service Plans to Utility Pipeline Limited’s Residential Customers

NORWALK, Connecticut, July 7, 2020
HomeServe USA (HomeServe), a leading provider of home emergency repair service plans, today announced its new partnership with United Pipeline Limited (UPL) to offer optional home repair service plans to their residential customers in Indiana, Ohio, Pennsylvania, Virginia and West Virginia states served by UPL’s nine local gas distribution companies. The new warranty services program will begin with an offer for the Gas Line service plan, which will be available for $5.49 and covers both interior and exterior gas fuel lines. 

HomeServe’s Gas Line service plan offers homeowners protection against the expense and inconvenience of repairs to their interior and exterior gas fuel lines. UPL customers are frequently unaware that their responsibility for gas line repairs begins at the property and not at the meter. Customers also are responsible for all gas lines that run throughout their home leading up to appliances inside and outside. When the time comes, these repairs can be costly and are not typically covered by basic homeowners insurance. HomeServe plan holders will have access to a repair hotline that is accessible 24 hours a day, 365 days a year to bring local, licensed and insured technicians right to their home for repairs. 

UPL homeowner customers will also have access to other HomeServe service plans, including water heater repair and replacement coverage as well as repair plans for heating and cooling systems. Customers will be able to pay for these service plans with convenient payment directly to HomeServe. The program is completely optional, and the coverage can be cancelled at any time. 

“In recent months homeowners have been spending more time at home, putting more demand on all their household systems. That increased usage can lead to increased wear and tear, and greater need for unexpected repairs,” said John Kitzie, CEO of HomeServe. “These types of repairs can often be very expensive, and homeowners don’t always have the ‘rainy day funds’ set aside to cover those unanticipated expenses. Our plans not only provide timely repairs homeowners need, they also help relieve the financial burden.”

HomeServe’s plans will be available to residential customers whose service is provided by these UPL local gas distribution companies:

Appalachian Natural Distribution Company, Virginia 
Cardinal Natural Gas, Virginia and West Virginia
Eastern Natural Gas, Ohio
Keystone Cooperative Association Inc., Pennsylvania
Knox Energy Cooperative Association Inc., Ohio and Pennsylvania
Madison Energy Cooperative Association Inc., Ohio
Pike Natural Gas Company, Ohio 
Valley Rural Utility Company, Indiana 
Village Energy Cooperative Association, Ohio

UPL will share program information online and in upcoming billing statements starting this month. Soon after, customers will receive information about the program in the mail. The mailing materials from HomeServe will include the UPL local company logo to demonstrate the validity of the trusted partnership between the companies.

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About HomeServe USA

HomeServe USA Corp. (HomeServe) is a leading provider of home repair solutions serving more than 4.4 million customers across the US and Canada under the HomeServe, Home Emergency Insurance Solutions, Service Line Warranties of America (SLWA) and Service Line Warranties of Canada (SLWC) names.
Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing affordable repair coverage, installations and quality local service.

As an A+ rated Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company supplying best-in-class repair plans and other services to consumers directly and through over 950 leading municipal, utility and association partners.

HomeServe has teamed up with executive producer, host, and best-selling author Mike Rowe, best known as the creator and host of the hit TV series Dirty Jobs, to work together to provide homeowners expert advice on maintaining, enhancing and protecting their homes. For more information about HomeServe, a Great Place To Work certified winner and recipient of thirty 2020 Stevie Awards for Sales & Customer Service, or to learn more about HomeServe's affordable repair plans, please go to Connect with HomeServe on Facebook and Twitter @HomeServeUSA. For news and information follow on Twitter @HomeServeUSNews.

Myles Meehan
HomeServe USA
Phone: 203-356-4259

Claire Deneen
Hill+Knowlton Strategies for HomeServe USA
Phone: 312-255-3134