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A message from SoCalGas®:

HomeServe (formerly Home Emergency Insurance Solutions), offers optional, yet affordable programs that can help provide protection against costly and inconvenient repairs to systems throughout your home. SoCalGas offers an optional billing arrangement with HomeServe, a national provider of home warranties. With this billing arrangement, SoCalGas customers who choose to purchase optional home warranties from HomeServe may elect to pay the monthly home warranty fee through their SoCalGas bill. While HomeServe is not a licensed contractor, the repairs will be conducted by our network of trusted, licensed and reliable local contractors.

A message from SoCalGas

HomeServe (formerly HEIS) is sending you the enclosed information about optional home emergency repair plans that HomeServe offers.

SoCalGas® has a billing arrangement with HomeServe whereby SoCalGas customers who choose to purchase optional home emergency repair plans from HomeServe will pay the monthly fee through their SoCalGas bill. SoCalGas does not provide HomeServe with the names or addresses of SoCalGas customers. Instead, HomeServe purchases mailing lists from a third-party vendor. Please visit socalgas.com (search “HEIS”) to obtain more information about the SoCalGas billing arrangement with HomeServe.

HomeServe is not regulated by the California Public Utilities Commission and is not the same company as, or an affiliate of, SoCalGas. Your choice of whether to purchase these services from HomeServe will not affect your current level of natural gas service from SoCalGas.

By signing the enclosed acceptance form, you are agreeing to purchase optional home emergency repair plans from HomeServe, to pay the monthly fee for these optional home emergency repair plans through your SoCalGas bill, and to allow SoCalGas to share your SoCalGas account number with HomeServe as needed to process your enrollment in these optional home emergency repair plans.

The choice as to whether or not these optional home emergency repair plans are suitable for you is solely one for you to make based on your own needs and circumstances. SoCalGas does not make a recommendation as to your decision to purchase any of these coverage plans.

SoCalGas makes no express or implied warranty, including the warranty of merchantability or fitness for any particular purpose, for any of the goods or services that you might choose to purchase from HomeServe.
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Age, corrosion or ground shifting can damage the line that brings fresh water to your home. A water service line warranty plan helps provide protection against expensive repair bills.

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This Plan Includes

  • $6,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
$2.49/mo.
$4.99/mo.

50% off your first year

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Power failures or faulty wiring and electrical components can cause power outages. Protect yourself from the high cost of repairs with a home service repair plan.

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This Plan Includes

  • $1,250 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
$2.74/mo.
$5.49/mo.

50% off your first year

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Your home's exterior electrical components can short circuit without warning. Help lighten your load against exterior electrical wiring breakdowns with an exterior electrical home warranty plan.

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This Plan Includes

  • $3,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
$3.24/mo.
$6.49/mo.

50% off your first year

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Problems with your water heater can be a major inconvenience. Stay in hot water with a home service repair plan and get protection help from the high cost of repairs.

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This Plan Includes

  • $1,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • 90-day wait applies for water heater replacement
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
$3.99/mo.
$7.99/mo.

50% off your first year

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This plan covers both your heating and cooling systems, which can help you deal with the expense of covered repairs.

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This Plan Includes

  • $2,400 annual benefit amount
  • Cooling System Coverage: Multiple service calls up to annual benefit
  • Heating System Coverage: Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
$9.49/mo.
$18.99/mo.

50% off your first year

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Plumbing and drainage line problems can be complicated and expensive to fix. Help protect yourself against the high cost of repairs with a home repair plan.

Learn more

This Plan Includes

  • $3,000 annual benefit amount
  • 2 service calls ($1,500 per call)
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
$5.99/mo.
$11.99/mo.

50% off your first year

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Your home’s gas line may experience a leak due to an aging pipe, valve or fitting. Help get protected against high cost of repairs with a gas line home warranty plan.

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This Plan Includes

  • $8,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
$2.74/mo.
$5.49/mo.

50% off your first year

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Your home’s sewer/septic line can clog or break due to invasive tree roots or shifting soil. Help keep what’s underground covered with a home repair plan.

Learn more

This Plan Includes

  • $12,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
$5.49/mo.
$10.99/mo.

50% off your first year

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Make sure you don’t get left out in the cold if your heating system breaks down in winter. Stay warm with a home repair plan.

Learn more

This Plan Includes

  • $2,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
$6.99/mo.
$13.99/mo.

50% off your first year

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You rely on air conditioning to keep your home comfortable and humidity free. Help protect yourself from the cost and hassle of emergency repairs with a home service repair plan.

Learn more

This Plan Includes

  • $2,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
$6.99/mo.
$13.99/mo.

50% off your first year

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day waiting period you will receive the Terms and Conditions to help you decide if coverage is right for you.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is an independent provider of home repair service solutions. For over a decade, we have helped homeowners protect against the expense and inconvenience of water, sewer, electrical, heating, and cooling home emergencies by managing affordable coverage, and offering a quality service. HomeServe, with an A+ rating with the Better Business Bureau, serves more than 4 million homeowners in the U.S. and Canada and dedicates itself to being a customer-focused company providing best-in-class emergency repair services through leading utility partners, municipalities and directly to consumers.

HomeServe NA Insurance Services (“HomeServe”), also known as Home Emergency Insurance Solutions, California License #0F79326, with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is not regulated by the California Public Utilities Commission, is an independent company that is not an affiliate of SoCalGas® and offers and administers this optional home protection plan as an authorized representative of AMT Home Protection Company, 800 Superior Avenue, Cleveland, Ohio 44114, the protection plan issuer. Your choice of whether to purchase these services from HomeServe will not affect your current level of natural gas service from SoCalGas. SoCalGas neither endorses nor warrants any such goods or services from HomeServe. Repairs are performed by a licensed and insured independent contractor.

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