HomeServe (formerly Home Emergency Insurance Solutions), offers optional, yet affordable programs that can help provide protection against costly and inconvenient repairs throughout your home. SoCalGas offers an optional billing arrangement with HomeServe, a national provider of home warranties. With this billing arrangement, SoCalGas customers who choose to purchase optional home warranties from HomeServe may elect to pay the monthly home warranty fee through their SoCalGas bill. While HomeServe is not a licensed contractor, the repairs will be conducted by our network of trusted, licensed and reliable local contractors.
A Message from SoCalGas:
HomeServe (formerly HEIS) is sending you the enclosed information about optional home emergency repair plans that HomeServe offers.
SoCalGas® has a billing arrangement with HomeServe whereby SoCalGas customers who choose to purchase optional home emergency repair plans from HomeServe will pay the monthly fee through their SoCalGas bill. SoCalGas does not provide HomeServe with the names or addresses of SoCalGas customers. Instead, HomeServe purchases mailing lists from a third-party vendor. Please visit socalgas.com (search “HEIS”) to obtain more information about the SoCalGas billing arrangement with HomeServe.
HomeServe is not regulated by the California Public Utilities Commission and is not the same company as, or an affiliate of, SoCalGas. Your choice of whether to purchase these services from HomeServe will not affect your current level of natural gas service from SoCalGas.
By signing the enclosed acceptance form, you are agreeing to purchase optional home emergency repair plans from HomeServe, to pay the monthly fee for these optional home emergency repair plans through your SoCalGas bill, and to allow SoCalGas to share your SoCalGas account number with HomeServe as needed to process your enrollment in these optional home emergency repair plans.
The choice as to whether or not these optional home emergency repair plans are suitable for you is solely one for you to make based on your own needs and circumstances. SoCalGas does not make a recommendation as to your decision to purchase any of these coverage plans.
SoCalGas makes no express or implied warranty, including the warranty of merchantability or fitness for any particular purpose, for any of the goods or services that you might choose to purchase from HomeServe.
- Personal Computers
- Flat Screen Televisions
- Tablet Computers
- Cell Phones
- $3,000 Maximum benefit amount
- Cell Phones: Multiple service calls up to annual benefit/$1,000 per call
- Personal Computers: Multiple service calls up to annual benefit/$1,500 per call
- Tablet Computers: Multiple service calls up to annual benefit/$1,000 per call
- Flat Screen Televisions: Multiple service calls up to annual benefit/$1,500 per call
- Service Fee: $100/per call
- Personal Computers
- Flat Screen Televisions
- Tablet Computers
- $3,000 Maximum benefit amount
- Personal Computers: Multiple service calls up to annual benefit/$1,500 per call
- Tablet Computers: Multiple service calls up to annual benefit/$1,000 per call
- Flat Screen Televisions: Multiple service calls up to annual benefit/$1,500 per call
- Service Fee: $100/per call
Eligible
- An owner or renter of a residential property, and who is a SoCalGas® natural gas customer, may be eligible for coverage for up to 3 of the following consumer electronics: flat screen TVs, personal computers and tablet computers (“Devices”)
Not Eligible
- If your property is used for commercial purposes
Exclusions
- Losses caused by accident to flat screen TV; losses caused by theft, abuse, negligence, natural disaster, malwares, external factors (e.g., rust), or improper removal/installation of parts/peripheral devices; pre-existing conditions known at enrollment; Devices used solely for commercial purposes; accessories or peripheral devices; replaceable parts or connected items (e.g., batteries); or any loss or corruption of data and restoration of software and operating systems. Additional exclusions apply
Benefit Details: Coverage for repairs from HomeServe (as the plan administrator for AMT Home Protection) or any other provider is optional and you can decide if coverage is right for you. Coverage provides, up to the fair market value of the Device at the time of the service call or up to the benefit limits (whichever is lower), to repair or replace your Device(s), for which you have sole responsibility, that has failed due to: (a) normal wear and tear; (b) defects in materials or workmanship; (c) power surges to your Device(s) connected to a UL-approved surge protector; (d) accidental damage from handling of cell phones, personal computers and tablet computers; and (e) for cell phones only: defective buttons or connectivity ports, 3 or more defective pixels, and failure from dust, overheating, condensation or humidity. If your Device is deemed beyond repair, we will replace the Device with one of similar functionality that may be the same or different brand, model or color. Reimbursement for repair of broken tablet computer or cell phone screens is also included, up to the benefit limit. There is a 90-day guarantee on covered repairs. There is a $100 fee to make a Service Call whether the Device is covered or not.
Not covered: Losses caused by accident to flat screen TV; losses caused by theft, abuse, negligence, natural disaster, malwares, external factors (e.g., rust), or improper removal/installation of parts/peripheral devices; pre-existing conditions known at enrollment; Devices used solely for commercial purposes; accessories or peripheral devices; replaceable parts or connected items (e.g., batteries); or any loss or corruption of data and restoration of software and operating systems. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your Plan starts the day your enrollment is processed, and you can make a service call immediately. We will determine if we perform the work at your home; you take your Device to and collect it from an authorized service center; or we provide you with instructions to ship the Device to an authorized depot. You release all property rights in any Devices replaced under this plan and agree to send them upon request.
Cancellation: Cancel any time by calling HomeServe at 1-888-302-0138 or visiting www.homeserve.com. You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro-rata refund less any claims paid (where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.
Frequently asked questions
HomeServe NA Insurance Services (“HomeServe”), also known as Home Emergency Insurance Solutions, California License #0F79326, with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from SoCalGas® and offers this optional service plan as an authorized representative of the contract issuer or provider as stated under each specific plan offering. Your choice of whether to purchase these services from HomeServe will not affect your current level of natural gas service from SoCalGas. SoCalGas neither endorses nor warrants any such goods or services from HomeServe. Repairs are performed by a licensed and insured independent contractor.