Affordable Repair Plans for
City of Memphis Customers
Special Online Offer: 20% OFF when you select two or more plans!*
Get 20% OFF the current price for the first year when you select two or more plans.* You will be renewed annually at the then-current renewal price. With repair plans from HomeServe, you can get access to our 24/7 hotline where you can schedule a repair for the systems in and around your home. There's never a deductible, we pay the technician's bill up to the benefit amount and we guarantee all covered repairs for one year.
Why Choose HomeServe?
- $0 deductible
- Local, licensed and insured technicians
- Repairs guaranteed for 1 year
- 24/7 repair hotline
Selected Plans
$5.99/mo.
This Plan Includes: 1
- Unlimited annual benefit amount
- Exterior Water Service Line: Multiple- service calls ($20,000 per call)
- Water Line Restoration: Multiple- service calls ($1,000 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What's covered: 1
- Locating the blockage or collapse
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Unblocking
- Fusing and Welding
- Locating the leak
- Blocked, leaking or low pressure system pipe
- Stop boxes
- Shut-off valves
- Pressure reducing valves
- Backflow prevention devices
Exclusions: 1
- Branch lines, frozen lines, any tanks or appliances; replacement of any artificial grass or plants; restoration to water structures, pastures or wooded areas; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
$9.49/mo.
This Plan Includes: 2
- Unlimited annual benefit amount
- Drain Cleaning: Multiple- service calls ($10,000 per call)
- Grinder Pump: Multiple- service calls ($10,000 per call)
- Sewer/Septic Line Restoration : 1 service calls ($1,000 per call)
- Exterior Sewer/Septic Line: Multiple- service calls ($10,000 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What's covered: 2
- Grinder pumps
- Backflow prevention devices
- Unblocking
- Pipe replacement or repair
- Locating the blockage or collapse
- Repair or replacement of seals and joints
- Fitting external valves
Exclusions: 2
- Septic/collection tanks; leaching fields; non-conforming drain lines; branch lines; replacement of any artificial grass or plants; restoration to water structures, pastures or wooded areas; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
$12.49/mo.
This Plan Includes: 3
- $5,000 annual benefit amount
- 2 service calls ($2,500 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What's covered: 3
- Blocked drain
- Leaking wax seal
- Unblocking an overflowing toilet or sink due to clogged drains
Exclusions: 3
- Appliances, fittings and fixtures; vent stacks; pressure reducing valves; backflow prevention devices; pumps or grinders; non-conforming drain lines; frozen pipes; fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Order Summary
Frequently asked questions
What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured contractors perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.
HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 7134 Lee Highway, Chattanooga, TN 37421, is an independent company separate from City of Memphis. City of Memphis is not responsible for the service plans offered by HomeServe and its affiliates. HomeServe offers this optional service plan as an authorized representative of the service contract provider, CNA Warranty Services, Inc., 151 N Franklin St., Chicago, IL 60606. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from City of Memphis.